At Diversey – A Solenis Company, our purpose is to protect and care for people every day. For over 100 years, we have delivered innovative cleaning and hygiene technologies that provide total confidence to customers worldwide. Our solutions support sectors including facility management, healthcare, hospitality, retail, food service, and food & beverage. Through integrated products, systems and sustainability programs, we help our customers improve productivity, reduce operating costs and protect their brands.
Role Summary
The TASKI Robot Specialist is the technical expert and deployment leader for TASKI’s robotic cleaning solutions.
This role supports sales teams with advanced technical knowledge, trains them on robotics and leads large‑scale deployment projects.
The specialist ensures TASKI robots deliver outstanding performance, stability, and customer satisfaction from pilot stage through full deployment.
Key Responsibilities
1. Pre‑Sales Technical Support
- Provide technical guidance to sales teams during customer meetings and tenders.
- Perform on-site and virtual robot demonstrations.
- Conduct detailed site assessments (mapping feasibility, navigation, docking locations, operational workflows).
- Support ROI calculations, solution architecture, and technical elements of proposals.
- Translate customer pain points into optimized robotic workflows.
2. 2nd Level Technical Support (Advanced Only)
- Diagnose and resolve advanced robotic issues including:
- SLAM/navigation
- Sensor behavior (LiDAR, bumper, ultrasonic, vision systems)
- Firmware/software
- Connectivity and network configuration
- Docking/charging logic
- Perform authorized firmware updates, system resets, and calibration.
- Document findings and escalate complex issues appropriately to R&D
- Conduct root-cause analysis and propose preventive measures.
3. Training for Sales Teams
- Deliver structured training programs to sales teams on:
- TASKI robotic portfolio (features, benefits, differentiators)
- How to demonstrate robots effectively
- Mapping, route creation, and operational setup
- Basic troubleshooting and configuration workflows
- Develop internal training materials (videos, guides, best practices).
- Support onboarding of new sales hires through hands-on robot training.
4. Deployment Support for Major Projects & Multi‑Site Rollouts
- Act as the technical lead for enterprise-scale deployments.
- Create maps, routes, zones, and robotic workflows.
- Validate robot performance on site (coverage, runtime, docking success, uptime).
- Provide on‑site optimization during initial deployment phases.
- Coordinate with project managers, distributors, facility teams, and service partners.
- Ensure documentation, operational handover, and customer readiness.
5. Collaboration with R&D
- Act as TASKI’s operational liaison with R&D teams.
- Root Cause analysis
- Training Coordination for Sales / TCS and Key Customers
- Request input, technical clarification, and guidance from R&D when facing advanced issues.
- Share logs, performance data, and field insights to support root-cause investigations.
- Request improvements, feature adjustments, or firmware enhancements when needed.
- Communicate R&D recommendations back to sales, service, and deployment teams.
6. Key Customer Training & Handover
- Train Key customer teams on operating, maintaining, and managing TASKI robots.
- Ensure customers are confident and autonomous before project sign‑off.
- Provide refresher training when required.
- Deliver clear documentation and best-practice guidelines.
7. Documentation & Reporting
- Maintain accurate reports on site surveys, deployments, incidents, and robot configurations.
- Provide weekly updates to leadership on deployment progress, robot performance, and technical escalations.
- Track KPIs and propose improvements to enhance fleet performance.
Key Skills & Qualifications
Sales Support & Customer Interaction
- Strong communication and presentation skills.
- Ability to simplify complex robotics concepts for customers and salespeople.
- Experience working with cross‑functional teams (sales, marketing, service, R&D).
Personal Attributes
- Hands‑on, proactive, high ownership.
- Strong problem‑solving mindset and structured thinking.
- Willingness to travel frequently.
- Excellent documentation habits and project coordination skills.
Technical
- Ability to troubleshoot advanced robotics, electrical systems, and firmware.
- Basic networking (Wi‑Fi, ports, firewalls) skills.
- Experience with professional cleaning equipment or automation preferred.
KPIs
- Autonomous Solutions Sales
- Autonomous Solution Margin
- Training effectiveness (sales team competency improvement)
At Diversey, a Solenis Company
We are relentlessly pursuing our purpose to go beyond clean to take care of what’s precious. In today’s world of increasing resource scarcity - including water, energy, materials, and labour - we need to achieve more with less for the well-being of today’s generations and for future generations.
We stand behind every committed leader and employee of our customers, across all levels of the organisation. We stand with the buyer, the chef, the building service contractor, the food processing manager, the nurse, the doctor, dairy processor, the hotel cleaner, head teacher, the store manager and many more who understand that hygiene and infection prevention are imperative to their business, their customers, their reputation, and the environment.
