Risk & Governance Reporting Manager

Location: Cardiff & Manchester

Reporting to: Head of Frameworks, Governance & Reporting.

Closing date: Wednesday, 28th January at 10am.

At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business.

Our five core values – Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness – are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive.

Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home.

This role will sit within First Line Risk & Controls and will support production and help shape the content and style of executive level risk reports for the Chief Control Officer (“CCO”) and Starling Bank more broadly, effectively interpreting the risk and control profile for a senior audience.

Key Accountabilities Include:

• Respond to a range of business queries and data requests, working closely with the First Line Risk and Control team, operational stakeholders, and managers.
• Supporting the production of high quality month-end and intra-month Management Information (MI) deliverables, providing transparency across key risk and control activities
• Providing support to the CCO via assisting with project-based initiatives and deep-dives

First Line of Defence reporting obligations:

• Supporting the production, content and style of executive level risk reports for the CCO and Starling Bank more broadly 
• Production and enhancement of the core month-end and intra-month reports and packs
• Take ownership of reporting and associated data extract procedures, ensuring they remain current, regularly tested, and fit for purpose
• Supporting the strategic project to modernise our reporting through automation and business intelligence tools
• Liaise with a range of business teams to fulfil data and reporting requests or queries
• Provide additional support to the Chief Control Officer within projects or priority data-based queries
• Proactively identify opportunities to streamline and improve reporting processes

Behaviours & Competencies:

• Strong attention to detail and commitment to producing accurate, high-quality outputs
• A proactive approach to managing workloads and ‘can do’ attitude, along with ability to use initiative, take ownership and see things through.
• Comfortable operating in a dynamic and evolving environment, regularly working with senior and executive colleagues.
• A keen eye for spotting trends, anomalies and opportunities within data
• Confidence to question existing processes and contribute to shaping how the team operates
• Willingness to embrace change and contribute ideas to enhance current practices
• Dependable team player, but also comfortable working as an individual contributor
• Desirable - exposure to working within First or Second line risk, or as a risk champion, within a business line.
• Desirable - experience in conducting first line control testing.
• Desirable - experience in working with data visualisation tools e.g. Looker, Tableau.

Why Join Starling?

• Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways.
• Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing.”
• Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one.
• A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core.
• Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including:
• Company-enhanced salary sacrifice pension scheme (7% employer contribution) 
• Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton.
• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Life Insurance at 4x your salary.
• 16 hours of paid volunteering time a year.
• Ability to buy or sell annual leave.
• Generous family-friendly policies.
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• Incentivised refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingOur Commitment to Equality