Risk and Compliance Adviser

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

A fantastic opportunity to join the Risk and Compliance department, reporting into the Risk and Compliance Manager you will be responsible for Liaising with insurers and clients to reach the best resolution, to ensure we meet the needs of the client, insurer and company.

Location - Dartford - The role will be solely office based during probation but may require occasional travel for client visits, off-site training, and other meetings as and when required.

Key Responsibilities       

•             Managing client-facing inboxes and liaising with members of the sales team.

•             Investigating grumbles and insurer complaints.

•             Writing formal emails to both clients and insurers.

•             Dealing with client issues & claims assistance.

•             Liaising with insurers and other staff members.

•             QA compliance checks and listening to sales calls.

•             Keep up to date with insurer/product change and any compliance/regulatory matters.

•             Ensure company databases are kept up to date with adequate notes.

•             Any other duties that are reasonably expected to fulfil the role of a Risk and Compliance Adviser.

•             To ensure customers receive a service that meets their needs and supporting customers should they need assistance.

•             Providing clear information about products and terms & conditions so it is easy for customers to make informed decisions.

•             Providing support to team members to ensure they have the knowledge to deliver a service which is compliant with our consumer duty.

Skills Required 

•        Intermediate excel skills.

•             High level of customer service.

•             Abilities in formal writing.

•             Organisational skills.

•             Ability to work well in a pressured, high paced environment.

•             Ability to work independently or in a team.

•             Excellent communication and interpersonal skills.

•             Attention to detail

Regulatory         

•             Adhere to the principles set by the FCA.

•             Adhere to Howden service standards and procedures, accepted good market practice, and the CII Code of Ethics, to ensure the best interest of the client at all times.

•             Ensure compliance with the General Data Protection Regulations.

•             Ensure all records and communications with clients are accurately recorded and filed in the correct manner.

•             Comply with the Bribery Act 2010, and other such applicable regulations in place from time to time.

•             Ensure that you do not breach any applicable sanctions imposed, or deal with embargoed entities.

•             Comply with relevant anti-money laundering regulations in place from time to time.

Experience & Professional Qualifications             

Experience in complaints or compliance. Previous experience in customer service.

Knowledge        

Having an understanding of complaints procedure, compliance principles & regulatory matters.

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.