About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.
We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.
Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.
Visit www.perk.com to learn more.
The Role:
As a RevOps Support Agent (9-month contract) on our team, you will provide essential operational support across two critical areas, with the objective of maintaining the operational backbone of our customer experience. Your first focus will involve managing corporate rate requests, where you will coordinate with Account Management and Implementation teams, and external hotel partners to facilitate the loading of rates into the GDS and troubleshoot any issues that arise during the process. Your second focus will be supporting post-implementation updates, handling technical platform tasks such as user bulk uploads and manual configuration settings that require specialised backend knowledge. In this role, you will act as a central point of contact for both internal stakeholders and hotel suppliers, ensuring data accuracy while contributing feedback to help improve our team’s overall processes and efficiency.
What will you do?
Perform user base and account set-up updates on behalf of our customer base (bulk uploads, manual updates, and so on).
Cooperate closely with the AM and IS teams to set clear expectations around delivery dates, data requirements and processes.
Take ownership over corporate rates of our customers. Consulting, Loading, and Troubleshooting.
Lead communication regarding corporate rates with hotels, providing this service to our clients
Coordinate with Inventory Team about specific requirements of corporate agreements loading
Support your Team Lead with feedback and ideas how to improve the processes and team effectiveness and collaboration
Lead and support the wider organization on cross-team initiatives and projects to improve efficiency and collaboration.
Become an expert in functionalities of our platform
Become an expert in Back end functionalities required to set up an account
On a day to day basis you will interact with internal stakeholders mainly (AM and IS Team) as well as hotel suppliers. Occasionally you will also lead tasks which might be customer facing.
How will you be measured?
KPIs for individual and team performance measure the efficiency, quality, and timeliness in which assigned tasks are processed and completed.
What are the expectations?
Real Team Player
Intermediate Excel Skills
Attention to detail
Problem-Solving Oriented
A proactive approach to processes and projects
Project Management experience is a plus
Our Benefits:
Receive competitive compensation and equity ownership in Perk
Rest and recharge with our generous allocation of vacation days plus public holidays
Take control of your physical health with your choice of private healthcare or a gym allowance
Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
Join our unforgettable Perk events, including our spectacular annual summer party
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
Make your money go further with our flexible compensation plan
Focus on your family with 17 weeks’ paid parental leave during your child’s first year
Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
Broaden your horizons with up to 20 "Work from Anywhere" days per year
Nurture your language skills with in real-life English, Spanish and Catalan lessons
Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
Let us help you move to one of our hubs with relocation support
How We Work
At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.
For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.
Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.
Protect Yourself from Recruitment Scams
All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk [dot] com, and we will confirm whether it is legitimate.
Top Skills
Perk London, England Office
Perk Global Headquarters - London Office
7-12 Noel Street, London, United Kingdom, W1F 8GC
