Revenue Operations Manager

Company Overview

Deepgram is the leading voice AI platform for developers building speech-to-text (STT), text-to-speech (TTS) and full speech-to-speech (STS) offerings. 200,000+ developers build with Deepgram’s voice-native foundational models – accessed through APIs or as self-managed software – due to our unmatched accuracy, latency and pricing. Customers include software companies building voice products, co-sell partners working with large enterprises, and enterprises solving internal voice AI use cases. The company ended 2024 cash-flow positive with 400+ enterprise customers, 3.3x annual usage growth across the past 4 years, over 50,000 years of audio processed and over 1 trillion words transcribed. There is no organization in the world that understands voice better than Deepgram

The Opportunity

Deepgram is seeking a Revenue Operations Manager to optimize and scale our revenue-driving processes as we continue our rapid growth. In this role, you will work cross-functionally with Sales, Marketing, and Customer Success teams to streamline operations, enhance data-driven decision-making, and implement strategies that maximize efficiency and revenue impact. You’ll have the opportunity to support the go-to-market strategy for our patented, world-class speech recognition technology, ensuring our teams are equipped with the insights, tools, and processes needed to drive sustainable growth. If you’re passionate about leveraging data, automation, and process improvements to elevate top-line revenue, we want to hear from you!

Key Responsibilities

Quote to Cash Leadership

• Oversee the governance of CPQ (configure, price, quote) processes, ensuring deals are accurately configured and quoted within established guidelines.

• Leveraging Conga Composer, control the structure, management, and generation of templates for accurate quotes, order forms, and amendments.

• Review signed order forms for compliance, accuracy, and other deal desk parameters before downstream processing.

• Manage and oversee the loading of customer configurations, usage credits, and subscription details into product and financial systems of record.

• Collaborate with sales teams to enable them to use these tools effectively while maintaining ownership of the overall process.

• Partner closely with Customer Success and Accounting teams to ensure metering, billing, customer contracts, and subscriptions are processed and reconciled.

• Partner with Legal, Finance, and Sales Leadership to ensure processes align with organizational policies and customer requirements.

Salesforce Administration and Reporting

• Serve as the front-line Salesforce administrator, managing system configurations, user permissions, workflows, and updates.

• Design and maintain sophisticated dashboards and reports in Salesforce to monitor and analyze key metrics, including usage trends, subscription data, and revenue performance.

• Provide cross-functional teams with actionable insights and reports that support strategic decision-making.

• Serve as the administrator for other Revenue Operations tools, including DocuSign, Conga, and Skuid.

• Provide proactive and reactive support to Sales and Customer Success teams to ensure processes are streamlined.

Data Governance and Process Optimization

• Establish and enforce data governance policies to maintain the integrity of subscription and usage data.

• Continuously identify and implement process improvements to streamline workflows, reduce errors, and improve efficiency in revenue operations.

• Ensure accurate data flow and synchronization between Salesforce, financial systems, and internal tools.

Qualifications & RequirementsEducation & Experience

• Bachelor’s degree in Business, Finance, Engineering or a related field; MBA or other advanced degree preferred.

• 5+ years of experience in Revenue Operations, Sales Operations, or a related role in a high-growth SaaS environment (usage-based billing model a plus).

Salesforce Platform & Tools

• Advanced Salesforce administration skills (Salesforce Administrator certification strongly preferred).

• Deep expertise in Salesforce CPQ (or similar quoting tools).

• Proficiency with Conga Composer, DocuSign, and Skuid (or similar tools) for generating and managing customer-facing documents.

Technical & Analytical Skills

• SQL: Ability to write and optimize complex queries for data extraction and analysis.

• Python: Proficiency in data wrangling and automation.

• Forecasting: Familiarity with time-series forecasting methodologies.

• Analytics & Reporting: Strong command of Salesforce reports, Excel/Google Sheets, and BI tools (e.g., Tableau).

• Invoicing/Subscription Systems: Familiarity with recurring billing platforms and subscription management.

Process & Project Management

• Proven track record of designing and optimizing scalable processes in a rapidly evolving environment.

• Exceptional organizational and project management capabilities, with the ability to handle multiple priorities and stakeholders and meet tight deadlines.

Mindset & Attributes

• Strategic Impact: Proactively identify revenue-impacting gaps and implement data-backed initiatives that drive measurable results.

• High Velocity & Adaptability: Thrive in a fast-paced startup culture, pivoting quickly and delivering quality outcomes under pressure.

• Analytical Rigor: Approach challenges with robust quantitative and qualitative analysis, translating data into actionable insights.

• Leadership & Influence: Strong interpersonal and communication skills, able to align cross-functional teams and mentor colleagues.

• Curiosity & Continuous Improvement: Actively seek new tools and methods, challenging the status quo to foster innovation.

• Bias for Action: Take initiative, move projects forward rapidly, and iterate relentlessly to deliver operational excellence.

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $85 million in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

We are happy to provide accommodations for applicants who need them.

Compensation Range: $120K - $185K

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