Revenue Operations Analyst

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW:

You are a Revenue Operations Analyst who is hands-on and proactive. You will be naturally curious about data and eager to understand the why behind the numbers you encounter. You'll also be a strong team player capable of using both your rapport-building skills as well as your data driven mindset to turn strong personalities around to your way of thinking.  You will be able to work independently and proactively, seeking out areas for improvement and present plans for revenue growth and process improvement. 

WHAT YOU WILL DO:

As Revenue Operations Analyst, you will work closely with Sales, Commercial and Operational leadership to help define, prioritize, and execute on strategic initiatives that elevate revenue, foster operational scalability, and enhance customer satisfaction

You'll achieve this through reviewing our sales process and tools, proactively improving and resolving bottlenecks where appropriate, shaping and driving our GTM strategy, and using data to elevate and guide our Sales teams. While no two days ever the same, some of your more typical responsibilities will include:

Systems Management

• Managing our CRM (Salesforce) for quality and accuracy
• Ensuring our systems have reliable data to manage all commercial aspects of the company.
• Driving initiatives internally where there are system or data issues and offering solutions to resolve and manage them

Commercial Strategy

• Aligning sales, marketing, and customer success teams around the go-to-market strategy and leading in its execution.
• Building and maintaining dashboards and reports for sales, Commercial, and Operational Excellence.
• Completely understanding all funnel metrics and surfacing insights to the wider team.
• Analysing revenue performance and recommending improvements.
• Iterating and improving on forecasting models.
• Accurately forecasting revenue across commercial teams.
• Leading initiatives within the company such as territory planning, comp plan design, Quick win projects to ensure process and data accuracy, etc.

• Defining, measuring, reporting on, and improving the key processes involved in how teams interact, eg. Where customer requests go, response times, deal stages, handovers, etc.
• Identifying bottlenecks or inefficiencies in key processes and solving them.

Ownership and Delivery

• Being responsible for metric improvements in the commercial function.
• Recommending improvements and owning the implementation of them.
• Acting as a project manager for strategic commercial initiatives.
• Oversee and manage compensation plans across multiple teams and regions, ensuring efficient and accurate calculations
• Partner with cross functional teams to drive program and process improvements that maximize scale, customer experience and align with business goals
• Provide timely updates on program performance and key metrics, fostering motivation and clear communication across different markets
• Troubleshoot and resolve operational challenges, ensuring smooth execution of related projects

WHAT YOU NEED TO SUCCEED:

• 3 to 5 years of Revenue Operations experience in a start-up or fast paced environment or as the sole Revenue Operations contributor for a large territory/team.
• Previous experience working within the SaaS, IT, Tech, or a similar industry.
• Strong ability to work with data, build dashboards and reports, and communicate findings effectively to relevant stakeholders.
• Strong interpersonal skills.
• Proficient in Visualisation tools (ie Tableau/Power BI) and CRM Software (preferably Salesforce)
• Previous Revenue or Sales Operations experience

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

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