Revenue Operations Analyst (Toronto)

Revenue Operations Analyst (Toronto)

Patsnap is a global, pre-IPO company that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle, using domain-specific AI to accelerate the creation of market-ready products. With over 12,000 customers worldwide, including some of the biggest names in innovation, Patsnap is at the forefront of technological advancement. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status, and we still have a remarkable amount of growth ahead.

We have a vibrant and diverse team with offices in Singapore, Toronto, London, and Shanghai. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom. 

Role Summary:

The Revenue Operations team at Patsnap supports our commercial department. They work with all functions within the business across the globe. They support and enable via strategy, process, data-storytelling, and our extensive tech stack. 

We are currently looking for a Revenue Operations Analyst who will be responsible for proactively supporting the Senior Revenue Operations Manager in a variety of regular & ad-hoc data analysis/reporting, plus setting up clients for the products they have purchased.

This is a hybrid position in our Toronto, Canada office. The expectations are to work in office 1-2 times a week or fully in office if preferred. 

What You'll Be Doing:

• Reviewing order forms in Salesforce and set-up clients for the approved products in the Patsnap provisioning system (Backoffice)
• Completing and analyzing daily / weekly / monthly reporting using a combination of Salesforce/ttech stack and Excel
• System management & Data Verification: checking, amending and updating information in all our tech stack
• Helping to investigate and draft new updated processes
• Resolving ‘cases ‘– which can be any query/task raised within Patsnap or by a client
• Collaborating and sharing ideas and work with all members of the team and the wider organization to constantly add value and improve the work of Revenue Operations
• Taking on other projects or data analyses as requested by your manager

About You:

• Confident, commercially minded and can manage/prioritize key tasks in a fast-paced environment
• Ideally 1 years + experience at a SaaS company, working on data/systems
• Demonstrates proficiency in Excel, PowerPoint, Salesforce, SharePoint and any other Tech tools (e.g ZoomInfo, Outreach or Gong)
• Experience leveraging data to demonstrate business performance
• Attention to detail – checking a variety of information for accuracy
• Problem solving skills with good business sense, understanding what is commercially viable
• Open-minded – willing to learn and take on new challenges as the Tech landscape in constantly changing

What You'll Love:

• 5 weeks paid vacation (+ 1 day per year of service to a maximum of 30 days)
• Comprehensive benefits package for you and your dependents from day one
• RRSP contribution matching
• Access to mental health support
• Maternity and paternity leave
• 2 company paid volunteering days
• Life assurance

Our Values:

• Integrity: We hold each other accountable for our actions. 
• Leadership: We lead by example and inspire each other to reach for new heights. 
• Openness: We are open and honest and share our ideas with care and consideration. 
• Growth: We are lifelong learners who aspire to improve each day. 
• Innovation: We seek out new ways to solve problems. 
• Customer: Our customer is at the center of everything we do. Their success is our success. 

Patsnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race, religion, national origin, citizenship, sex, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran/military, or disability status, or any other protected status in accordance with federal, provincial/state or local laws.

Even if you don’t meet 100% of the above qualifications, we encourage you to apply and tell us why you’d be a great fit for this role! If you require any accommodations during the interview process, please email us at [email protected] so we can best support you.