Retentions Account Manager

Throughout our customer growth, we’ve acquired hundreds of subscribers from 20+ different industries. Our mission within the Subscriber Growth team is to achieve world-class retention rates (ie NRR) and we need someone (hopefully you!) to join us. 

If you're eager to join a fun, collaborative, fast-growing company with tons of room for progression & development — then read on! 

👋 About us

We’re a market-leading tech company that provides data on the fastest-growing companies in the UK. We’re at a pretty exciting stage right now—we’ve built a profitable, high-growth business, with 130+ employees and an enviable client list. But we’re not done yet. We’re on a mission to become a global data company that helps every organisation discover and work better with ambitious, high-growth companies.

🥖The role

As a Retentions Account Manager, your role will be a perfect blend of building great relationships and hitting targets. This means getting to know your book of around 90 clients personally, asking the right questions & establishing trust to get to the heart of their needs. You'll also be conducting research & meeting people from around your client's business to understand how their company is structured and figuring out how to best integrate Beauhurst. 

Day to day, your responsibilities will include: 

🏠 Maximising value: working tirelessly to manage the retention of your book of subscribers (and get rewarded for it)

📈 Understanding subscriber goals: Work closely with decision makers to understand their goals,  and set a clear plan to achieve them, so they stay with us year on year

🧑‍🌾 Building relationships: Maintaining regular contact with your clients via email, on the phone, and in person

❤️‍🩹 Driving customer health: Understanding and proactively working to improve all aspects of customer health 

🧑‍🏫 Training our subscribers: Delivering outcome-based platform training to ensure our clients hit their goals

💻 Product and process feedback: Noting down feedback/suggestions from clients around our platform and sharing it with our product development team to help them continuously improve our product.

🎨 Creatively drive coverage: You will have a large volume of customers to manage and will need to explore & develop ways to maximise your and other teams' impact across multiple customers whilst prioritising where you spend time.

👉About you

We welcome a broad array of backgrounds and personalities so there’s no one-size-fits-all with this! As a minimum, you should have 1+ years of hitting individual commercial targets and a strong academic track record. 

Ideally, you’ll be:

• Curious and coachable: Interested in both people and their problems. Keen to continually develop their own skills through feedback and learning from their mistakes.
• Great communicator: Has high levels of emotional intelligence, understands different personality types, and can explain complex concepts clearly, adjusting language based on their audience.
• Tenacious and competitive: Highly resilient, organised and willing to explore multiple avenues to help retain and expand subscribers, and is motivated to always try and hit target.

🕊️ Our offer

We’ll offer a competitive package of salary and bonus. You will also participate in a generous share options scheme that allows you to share in the company value you’re helping to create. On top of this, you’ll also get:

🎓 Professional development: Ongoing training and development, and free books

🍰 A stake in the company: Substantial options scheme, so you can share in the growth that you help create

💻 The latest tech: We’ll provide you with all the tech you need to be productive (including a Mac!), whether you’re in the office or working from home

🌲 Health and wellness: Free counselling, wellbeing baskets, and healthy snacks

🎉 Events: Drinks every Friday, interesting talks from industry experts, company-wide parties and away days, plus regular team socials

🚅 Subsidised travel: Rail season ticket loan, free railcards, and a cycle to work scheme

If you want to read more about our benefits, our company culture, or our hybrid working policy, please check out these pages.

Ticking all the boxes?

Apply!

To apply please submit:

• Your updated CV 
• Answers to a couple of simple screening questions below 

If you’d like to know what it’s like working at Beauhurst, read our Glassdoor reviews and visit our Instagram page.