The role will report to the Head of People Business Partnering & Operations and will work closely with People Team colleagues on skills and career mapping and organisational change, but will also work extremely closely with key stakeholders in other departments, embedded in business areas during projects.
What you'll be doing...
Operational Analysis, Planning and Scheduling
Analyse all Field Operations tasks (cleaning, maintenance, repairs, inspections, poster changes, digital checks, etc.) and quantify the average time and effort required for each activity, using “day in the life of” studies, whilst considering the impact of constraints (e.g. asset condition, location constraints, access issues, weather, traffic).
- Develop a database of task types, standard times, and associated resource requirements (e.g. skill set, tools, vehicle type).
- Identify inefficiencies across the operation and provide pro-active solutions to resolve
- Design, model and recommend optimal routes and shift patterns for Field Operations teams. They should optimise productivity, maintain required service levels and enable positive colleague experience and development.
Operating Model development and Continuous Improvement
Working with operational and IT colleagues, review end to end business processes in different business areas, identifying bottlenecks, opportunities for automation and improvements in customer and colleague experience. Develop appropriate operating models or role designs to address these.
As part of a wider team project, map the skills needed for key roles in the business and use this information to demonstrate how careers can be developed using consistent job frameworks. Propose means of building the skills needed to develop a career with JCDecaux.
Propose organisational design to support operating models and skills/career development.
Stakeholder Management & Collaboration
- Partner closely with colleagues and stakeholders in the business, to understand operational realities, constraints and skills needed, both now and in the future.
- Collaborate with People Team, Finance and Commercial teams to ensure resource models align with headcount plans, budgets and contractual commitments.
- Work with IT teams and internal systems to ensure data quality workforce management tools and optimal use of AI and other technology to improve business processes.
A little bit about you...
Essential capabilities and experience
- Experience in an analytical role such as Resource/Workforce Planning Analyst, Operational Analyst, Transport/Logistics Planner, or similar, preferably high volume, multi site/mobile operations.
- Strong numerical and analytical skills with the ability to interpret large data sets and convert findings into clear actions.
- Advanced Excel skills, comfortable working with data from multiple systems.
- Strong stakeholder management and communication skills – able to challenge constructively and present complex information in a simple way.
- High attention to detail, strong organisational skills and the ability to manage multiple priorities and deadlines.
- An interest in and experience using AI to speed up and improve quality of processes.
Desirable
- Good understanding of productivity analysis / operational efficiency techniques.
- Experience of using BI or other reporting tools to build dashboards and visualisations.
- .Organisation design experience
- Experience of job architecture models, including mapping roles into them.
A little bit more about us...
We believe in building a diverse and inclusive culture and positive employee experience.
We are One Team, more than just ourselves.
We are customer first, we understand, and help solve our customers’ problems.
We Test & Learn, we are empowered to learn and grow, unafraid of change.
We choose to care, we are committed to doing the right thing, the right way.
It’s really important to us that we give as much to our colleagues as they give to us.
Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves.
We believe that diversity of thought, experience and background provides the platform for great creativity,
We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
Many of our Colleagues work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.
About our recruitment process….
1. You find or get sent this job advert, read it, and feel like you’re you’d be a great addition to the JCD family.
2. You send in your application to let us know you’re interested.
3. We see your application, get excited, and give you a call.
4. You’ll meet us twice, depending on the role prepare a presentation and we’ll get to know each other.
5. You’ll begin your journey with us, we're excited to support and develop you throughout your career.
