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Who are we?
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Howden is seeking a Reservations Coordinator to join our growing corporate reservations team. You will play a pivotal role in facilitating the booking process for both internal and external meetings, ensuring seamless operations and exceptional service delivery. This role demands meticulous attention to detail, effective communication, and a commitment to delivering exceptional service to our clients.
Please note this is a permanent, full-time role based in our central London office. The expectation is to be onsite 4-5 days per week on average.
Role Responsibilities:
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Utilize the Condeco meeting room booking system to efficiently manage all reservations for both client-facing and internal meetings.
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Coordinate food bookings and fine dining requests within Condeco to enhance the meeting experience.
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Collaborate with meeting organizers, porters, and the hospitality team to address requirements for all meetings and internal events.
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Prepare detailed function sheets for hospitality requests and maintain accurate records of bookings.
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Update and communicate existing and upcoming bookings to the wider hospitality team.
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Manage incoming telephone inquiries regarding space availability and other meeting-related queries.
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Distribute communications, including the weekly function sheets, to service providers.
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Supervise assigned personnel, ensuring adherence to company policies and training standards.
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Fulfil any reasonable management requests and actively participate in required training sessions.
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Ensure accurate charging of all relevant internal and external costs.
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Collaborate with the team to address outstanding billing issues.
Requirements:
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Previous experience in a similar role focused on managing reservations and/or bookings, ideally within a fast-paced corporate environment.
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Experience with Condeco or similar room booking/scheduling software would be advantageous.
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Strong relationship building skills, communication skills, and a customer-focused approach.
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Ability to work collaboratively in a team environment.
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Problem-solving skills to address challenges and exceed client expectations.
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
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Our successes have all come from someone brave enough to try something new
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We support each other in the small everyday moments and the bigger challenges
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We are determined to make a positive difference at work and beyond
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent
