dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.
dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.
dunnhumby are searching for a Research Consulting Manager to lead and elevate strategic research delivering high‑impact strategic programmes (combining attitudinal and behavioural data) for clients, strengthening research capability across regions, and developing a high‑performing team that drives consistent quality, narrative excellence, and operational rigour.
What we expect from you:
- Experience across both client‑side and supplier‑side environments
- Master’s degree (or equivalent) in a relevant discipline
- Strong logical and structured problem‑solving approach
- Proven ability to build, manage, and grow client relationships
- Effective listening, questioning, and client interview skills
- Ability to establish rapport and build trust quickly
- Skilled in consultative selling, including upselling and cross‑selling
- Confident in managing and resolving conflict constructively
- Understanding of consumer behaviour and psychology
Responsibilities:
UK Insights Delivery & Team Leadership
- Build and lead a team of researchers to deliver projects to uk manufacturers effectively and efficiently.
- Define the right methodologies to answer client questions — balancing analytical robustness with pragmatism regarding client budgets, timelines, and internal profitability.
- Advise, consult, and lead methodological development for projects to continuously develop the dunnhumby Research solution.
- Quality assure and review the end-deliverables of the team. Oversee project scoping, prioritisation, quality assurance, and delivery excellence, ensuring outputs meet dunnhumby standards.
- Drive efficiency improvements in UK research delivery, streamlining workflows and increasing consistency.
- Work collaboratively with stakeholders to ensure research solutions align with broader commercial and category strategies.
- Manage risk effectively, provide visible and consistent leadership on our Values and Code of Business Conduct and act where you see issues. Protect our team by ensuring they have the skills and all training needed.
EMEA/APAC Strategic Research Leadership
- Lead and deliver high‑impact strategic research projects across EMEA and APAC markets.
- Act as senior client contact at critical moments (pre‑sales, kick‑offs, debriefs, escalations).
- Grow and evolve the EMEA/APAC Strategic Research capability, ensuring scalability and innovation.
- Ensure consistent narrative, methodology, and output quality across multi‑market projects.
- Champion capability innovation and best‑practice development.
What you can expect from us
We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.
You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.
And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.
Our approach to Flexible Working
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)
dunnhumby London, England Office
184 Shepherds Bush Road, Brook Green, London, United Kingdom, W6 7NL
