Research Assistant

Company Description

Curinos empowers financial institutions to make better, faster and more profitable decisions through industry-leading proprietary data, technologies and insights. With decades-long expertise in the financial services industry and a relentless focus on the future, Curinos technology and analytics ecosystem allows clients to anticipate customer needs and optimize their go-to market decisions in an increasingly competitive market.

Curinos operates under a hybrid modality. This individual will work from our London office.

This role is a 6 month Fixed Term Contract.

Job Description

Duties will include but will not be limited to supporting our Digital Banking Hub (DBH) products by:

• Scheduling Coordination: Coordination with assigned shoppers in a timely manner for account access
• Shopper Communication: Communicate with shoppers regarding account access, verification codes, meetings, and any Quality Checking follow up which involves collecting additional information
• Making Videos: Create thorough & logical videos exploring the users’ accounts to be able to answer all corresponding metrics relating to app or banking platform functionality
• Screenshots: Produce clean, accurate, & relevant screenshots for all applicable metrics that follow established protocol for formatting, journey requirements, redacting personally identifiable information (PII), and naming conventions
• DBH Report & Image Tagging: Image tagging & Report submission is expected to be timely & meet department standards
• QC Revisions: QC revisions must be fully addressed & corrected in a timely manner
• Analyst Support: Supporting analysts as required with collating and annotating screenshots of changes to functionality within quarterly update reports

Consultancy Projects

• Supporting the delivery of consultancy projects as required by auditing application journeys and uploading to the database and media library

• Uploading externally provided journeys to database and media library

Other Responsibilities

• Keeping a log of updates and the changes implemented by each provider on the devices being used for auditing when notifications appear.

Qualifications

• Detail-Oriented: Ability to recognize & classify all platform changes properly in DBH auditing submissions
• Good Communication Skills: Able to communicate effectively with manager, peers, analysts and shoppers to ensure workload is appropriately managed and any issues are escalated early
• Ability to Multi-Task: Able to prioritize tasks to ensure that all audits are completed in a timely manner according to established due dates
• Integrity: Ensure all outputs are robust in their findings – ensure that accuracy & quality is effectively tracked & reviewed
• Problem Solving Skills: Uses past feedback, knowledge & training resources to address minor issues that arise during the auditing process
• Technical Literacy: Ability to navigate various digital channels including mobile & internet applications
• Working knowledge of PowerPoint and Excel

Additional Information

Why work at Curinos?

• Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from
• Flexible working options, including home working, flexible hours and part time options, depending on the role requirements – please ask!
• 25 days annual leave, floating holidays, volunteering days and a day off for your birthday!
• Learning and development tools to assist with your career development
• Work with industry leading Subject Matter Experts and specialist products
• Regular social events and networking opportunities
• Collaborative, supportive culture, including an active DE&I program
• Employee Assistance Program which provides expert third-party advice on wellbeing, relationships, legal and financial matters, as well as access to counselling services

Applying:

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't meet all the requirements. If you're excited about working for us and have relevant skills or experience, please go ahead and apply. You could be just what we need! 

This role may be suitable for candidates looking for non-standard working hours, so if a 9-5 position doesn't fit in with other commitments, this may be the role for you!

If you need any adjustments to support your application, such as information in alternative formats, special requirements to access our buildings or adjusted interview formats please contact us at [email protected] and we’ll do everything we can to help.

Inclusivity at Curinos:

We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Curinos is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics.