As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Renewal Administrative Assistant, London
Job Overview
We are looking for a meticulous and proactive Renewal Administrative Assistant to support our contract renewals process. This role will involve working closely with internal stakeholders, preparing and issuing renewal contracts, updating the CRM system, and monitoring invoice payments. The ideal candidate will be organized, detail-oriented, and comfortable interacting with multiple departments to ensure an efficient and accurate renewal process.
Responsibilities
Collaborate with Internal Stakeholders:
- Work closely with internal teams, including Billing, Legal, Sales, Deal Desk and Customer Success, to gather necessary information for preparing renewal quotes and contracts.
- Follow up with stakeholders to ensure all required data and approvals are obtained to meet contract timelines.
- Serve as a central point of contact for internal inquiries related to the renewal process.
Prepare and Issue Renewal Contracts:
- Prepare accurate renewal quotes, ensuring they meet company policies, customer requirements, and legal standards.
- Draft, review, and issue renewal contracts, addressing any necessary adjustments promptly.
- Ensure contracts are reviewed and signed by all parties, tracking the progress to avoid delays.
Maintain CRM Data Accuracy:
- Regularly update the CRM system with current information on contacts, opportunities, and renewal forecasts.
- Ensure CRM records are accurate and up-to-date, supporting clear visibility into the renewal pipeline.
- Generate CRM reports as needed to track renewal statuses and forecast future renewals.
Monitor and Follow-up on Invoices:
- Track invoice payments for all renewal contracts, proactively identifying and addressing overdue invoices.
- Follow up with customers on any outstanding payments, collaborating with the Billing team to resolve any issues.
- Maintain records of customer interactions related to payment, ensuring transparency and accuracy in payment tracking.
Documentation and Reporting:
- Maintain thorough and accurate records of all quotes, contracts, payments, and communications with internal and external stakeholders.
- Provide regular reports to management on renewal progress, payment status, and any areas needing attention.
Support Process Improvement:
- Identify opportunities to streamline the renewals process, enhance CRM data quality, and improve communication with stakeholders.
- Assist in implementing best practices for contract renewals, CRM updates, and invoice tracking to improve efficiency and accuracy.
Essential Qualifications
- Experience in an administrative, billing, or contract management role, ideally within a renewals or sales environment.
- Strong organizational and multitasking skills, with the ability to manage multiple renewals and deadlines.
- Proficiency in CRM software (e.g., Salesforce) and Microsoft Office (Word, Excel, Outlook).
- Excellent communication skills, with the ability to interact professionally with both internal stakeholders and customers.
- Attention to detail and accuracy in preparing quotes, managing contracts, and tracking payments.
Why Join Our Team?
This position offers the opportunity to work in a collaborative and supportive environment where your contributions will directly impact customer satisfaction and revenue growth. You’ll be a key player in our renewals process, ensuring that our customers receive seamless and timely service. If you thrive in an organized, detail-oriented role with a balance of teamwork and independent responsibility, we’d love to have you join our team!
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
