Renewals Negotiator / Business Support Coordinator

Who are we

Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network.

At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.

A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.

In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.

About The Role

Knight Frank is looking to hire a Renewals Negotiator to join their head office in Baker Street.

We are the world’s leading independent international property consultancy, headquartered in the UK, offering agency and professional advice across Commercial, Residential and Rural sectors. Established in 1896, Knight Frank now comprises a global network of over 27,000 people in 740+ Offices across 50 Territories. 

Role:

The Investment Lettings and Management department are in search of a highly skilled and motivated Renewals Negotiator to join their dynamic team. This role is ideal for a proactive and detail-orientated individual with a proven background in property. We are looking for a candidate who has excellent administrative and communication skills as well as someone who is comfortable managing sensitive information in accordance with Data Protection guidelines.

Responsibilities:

• Communicate clearly with Landlord, Tenant and our wider team in an efficient and professional manner and present information in writing and spoken to a high professional standard
• Be aware of changes in the local market and greater economy and respond effectively.
• Keeping up to date with current legislation relating to the Lettings industry
• Drafting and sending paperwork and relevant documents for a Tenancy Renewal and ensuring this is returned promptly
• Completing renewals efficiently and in a timely manner
• Amending Deposits on the TDS (Tenancy Deposit Scheme) website and in line with the Tenant fee ban
• Maintain records of Renewal status as well as up to date Right to Rent Re-Checks
• Build and maintain relationships with the clients, Tenants, team and other departments in Knight Frank
• Keeping a record of important documents and maintaining the organisation of files
• Dealing with sensitive information whilst following Data Protection guidelines
• Provide figures for monthly and or quarterly reporting for clients
• Provide market trends for Renewals

Key Experience Required:

• Proven experience as a Negotiator or in a Renewals Negotiator role (minimum 1 year)
• Excellent written and verbal communication skills
• Ability to liaise confidentiality at all levels
• Highly organised with strong attention to detail
• IT proficient – experience using Word, Outlook, Excel and Qube (Aspasia)
• Strong working knowledge of tenancy and lettings legislation
• A positive, team-focused attitude

Competitive salary

Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.