SoSafe has the ambition to become the leading human risk management provider in Europe. Our award-winning awareness platform triggers behavioural change by providing effective and engaging training and simulations on cybersecurity and data protection. Cybercrime is costing the world >$10 trillion annually and growing by 15% p.a. - we invite you to be part of the solution!"
About the RoleWe are looking for a Renewal Manager – International to own and drive the commercial success of customer renewals across our international markets.
In this role, you will be the commercial engine of the customer lifecycle, responsible for protecting and growing recurring revenue by leading renewal, pricing, and contract conversations. You will work in close partnership with Customer Success Managers while owning the commercial outcome end to end.
This role is ideal for someone who is energized by clear revenue ownership, enjoys negotiation, and thrives in a high-accountability, high-impact environment.
Here's how you'll make a difference:End-to-end ownership of renewals and expansions for an international customer portfolio
Commercial strategy per account (pricing, terms, timing, risk mitigation)
Leading renewal, pricing, and contract negotiations with customers, including procurement and legal stakeholders
Driving on-time renewals ahead of contract end dates
Accurate renewal forecasting and pipeline management in CRM tools
Early identification and mitigation of at-risk renewals
Close collaboration with Customer Success, Sales, Finance, Legal, and RevOps
Managing escalations and complex renewal scenarios
You are a commercially driven professional who enjoys owning a clear, black-and-white number and is motivated by measurable outcomes.
You bring:
A strong commercial mindset with a focus on revenue retention and deal ownership
High motivation from owning ARR targets and closing gaps to goal
Comfort with a high-risk, high-reward compensation model
Proven negotiation skills, especially around renewals and pricing
Strong accountability for deadlines, forecasts, and outcomes
Excellent communication skills, particularly in challenging or escalated conversations
A structured, data-driven working style with strong forecasting capabilities
Ability to prioritize a high volume of renewals based on risk and ARR impact
Confidence working with senior stakeholders across Procurement, Finance, Legal, and Leadership
Resilience and composure under pressure, especially close to contract end dates
High attention to detail in contracts, pricing, and timelines
Fluent English
Fluent Spanish
Fluent French
You will regularly manage commercial conversations in all three languages.
Experience2+ years of experience in Renewals, Sales, Account Management, or Customer Success within a SaaS environment
Demonstrated ownership of revenue targets, renewals, or quota-based goals
Experience navigating procurement processes and contract negotiations
What we offer*
Work/Life balance: Flexible hours, 33 vacation days
Wellbeing and financial support: Access to Open Up, corporate discounts
Connection & community: Virtual events, collaborative team activities, and opportunities for local meet-ups
And the list goes on: Tech equipment, referral bonuses, dog-friendly HQ
*Perks and benefits listed above are for full-time employees and may vary slightly by office location. These are just a sample — you'll learn more during the interview process.
About Us
At SoSafe, we’re on a mission to make the digital world safer by addressing the human factor in cybersecurity. As one of the fastest-growing security awareness scale-ups worldwide, we leverage behavioural science and data-driven learning to empower people against cyber threats. Our Human Risk Management approach helps organisations turn their employees into their strongest line of defence.
Backed by leading VCs like Highland Europe and Global Founders Capital, we’re rapidly expanding across the globe. We’re looking for team players who want to drive meaningful change in cybersecurity, take ownership of their work, and grow with us.
If you thrive in a vibrant, purpose-driven environment that values innovation, diversity, and collaboration, then this is the place for you!
