As a Renewals Manager, you will manage the renewal lifecycle for SaaS products, drive negotiations, and support growth through upselling and cross-selling opportunities. You'll collaborate with Account Executives and leverage data for impactful customer interactions, all while maintaining strong customer relationships and monitoring renewal forecasts.
About You
- Motivated, goal-oriented - capable of swiftly adjusting and responding to potential quick changes in priorities and organizational strategies
- Comfortable in a fast-paced, high-volume environment
- Able to balance competing priorities across multiple deals simultaneously
- Highly effective in process management with a keen attention to detail
In this job, you will bring these skills
- Excellent executive level communication and presentation skills.
- Expert commercial negotiation skills and financial acumen, with the proven ability to manage and accurately forecast against a book of renewable business.
- Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level.
- High competency in SaaS pricing and licensing options.
- Experience in a quota carrying role with proven achievement.
- Ability to project manage the renewal cycle, pulling in necessary resources.
- High degree of creative ability, analytical and business skills, and independent judgment.
- Proficiency with Salesforce.com (Gainsight is a plus)
Role Responsibilities + Deliverables
- 3+ years working in Renewals / Customer Success role
- Proficient in negotiation and overcoming objections, enabling value-focused contract discussions
- Drive and complete full renewal lifecycle, from opportunity identification to negotiation to close, in assigned territory per Gross Revenue Retention targets.
- Carry out win/win negotiation strategies for renewals that maximize contract value while protecting and enhancing customer trust, with a preference for early, multi-year renewals.
- Utilize data to steer impactful discussions with customers.
- Coordinate closely with assigned Account Executives to identify opportunities to up-sell/cross-sell into the renewal.
- Develop a deep understanding of the customer procurement process.
- Monitor and accurately report on customer accounts, renewal pipeline, gross retention and renewal forecasts on a rolling basis.
- Partner with channel to provide positive partner experience and promote good relationships.
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