SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter, LinkedIn, Facebook and Instagram.
Responsibilities
- Proactive outbound phone and email communication with existing Customers and Channel Partners within the Installed Base (DACH region)
- Drive subscription renewals, upsell and cross-sell opportunities based on Installed Base data and reporting
- Utilize installed product subscription records to increase active subscribers and attach rates
- Support and execute Installed Base growth initiatives and lifecycle management programs
- Identify whitespace opportunities within existing customer environments
- Act as liaison between Customers, Partners and the SonicWall sales organization to ensure smooth information flow
- Support regional sales teams with Installed Base insights and renewal intelligence
- Drive lifecycle management process improvements among Partners and Customers
- Serve as initial point of contact for Installed Base-related data inquiries
- Maintain accurate documentation of Installed Base activities, projects and initiatives in CRM systems
- Leverage cross-functional resources (Sales, Renewals, Channel, Operations) to achieve revenue targets
Requirements
- 1–2 years of relevant experience in sales, renewals, inside sales or customer account management
- Fluent German (mandatory) and good English skills required
- Strong written and verbal communication skills
- Ability to analyze Installed Base data and translate findings into actionable business recommendations
- Critical thinking and consultative mindset
- Ability to combine complex data and analyses into clear business plans that support decision-making
- Strong organizational skills with the ability to manage multiple priorities and meet tight deadlines
- Self-starter with strong follow-through and ownership mentality
- Excellent analytical and problem-solving skills
- Strong cross-functional collaboration skills
- Ability to quickly learn and utilize internal systems and tools
Preferred Qualifications
- Experience in the technology or cybersecurity industry
- Experience working with CRM systems (e.g. Salesforce or similar platforms)
- Experience working with subscription-based business models
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SonicWall is an equal opportunity employer.
We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries.
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