Renewal Specialist - Int

 Job Title: Renewal Specialist - Int 

Overview 

Blue Yonder is searching for a highly motivated sales-minded individual. The right individual will strive to collaborate with our Blue Yonder teams to expand our customers' footprint and effectively increase our revenue profitability for the company. You’ll have an understanding of the sales process, negotiating skills, and the ability to showcase our business value. Managing renewals objectives, building relationships, and leading the customer through preparation, negotiation, and management of renewals is key to preserve and improve the relationship with customers while setting them up for long-term success and maximizing financial results for Blue Yonder. 

Responsibilities: 

Developing Relationships with assigned lower volume Tier 2 and larger volume Tier 3 customers (35%) 

• Responsible for achieving agreed to retention / attrition, annual uplift and suspended revenue goals as set by global procedures and in line with company goals.  

• Analyze customer/product renewal data and current renewal agreement to determine retention and uplift strategy by utilizing knowledge of products & services, customer’s business requirements, and analysis of prior year activity. 

• Participates in the internal customer account renewal process, ratifying account details and identifying customers that need focus.  

• Improve retention/reduce attrition of assigned customers by promoting the value of value of retaining Global Customer Services. 

• In concert with Renewal team agree, plan and contact customers to discuss pending renewal decision, obtain feedback on customer satisfaction and identify opportunity for renewal of agreement.  

Reactive Renewal Activities for assigned lower volume Tier 2 and larger volume Tier 3 customers (55%) 

• Provide triage and first instance action on renewal cancelations, obtaining relevant information and processing administration.  

• Collaborate with the Legal department to resolve customers contract renewal questions.    

• Negotiate renewals and create contracts as needed to assist Blue Yonder management, Sales and Consulting Services in their interactions with prospective and returning customers related to support opportunities. 

• Collaborate with Global Customer Services management to respond to service/product questions from customers. 

• Interact with other customer-facing groups to address renewal issues, contract negotiations, and general renewal matters for our customers.  

Obtain POs and resolve issues associated with Global Customer Services Suspended Revenue 

Special Renewals Team Projects and other Supporting Activities (10%) 

• Provide management reporting on renewal efforts and reasons for customer renewal/attrition. 

• Identifies trends/opportunities to improve renewals team’s internal processes. 

• Provides assistance in event planning and various administrative tasks, as necessary. 

What we are looking for:  

• 1+ years of Sales / Renewals / Account Management experience primarily within a SaaS organization 

• Proven track record of success in account managing renewals 

• Expertise in negotiating contracts 

• Experience working across functions to deliver customer /client-facing quotes/proposals/contracts 

• Experience scaling companies in a high-growth environment 

• Ability to organize and prioritize activities and escalations 

• Proven experience with forecasting and achieving or exceeding quota targets 

• Strong communication and presentation skills, both verbal and written 

• Strong interpersonal skills and experience building relationships both internally and externally 

• Strong financial/analytical background with a sales mindset 

• Salesforce/Apptus or other CRM experience preferred