The Basics:
Tanium is seeking a proactive and driven Renewal Account Manager to join our team. The ideal candidate will be responsible for driving renewal sales, fostering long-term relationships with clients, and ensuring overall customer satisfaction to promote retention and growth within our UK and US MSP partners.
What you’ll do:
- Renewal Sales: Own the end-to-end renewal sales process for assigned customer accounts, ensuring timely renewals, minimized churn, and driving expansion meeting the needs of the customer.
- Customer Relationship Management: Maintain strong relationships with existing customers to ensure their ongoing satisfaction and success with Tanium’s products.
- Account Management: Partner with customers to understand their needs and business challenges, providing solutions that align with their goals and maximizing the value of Tanium’s solutions.
- Negotiation & Upselling: Manage contract renewals and work closely with customers to identify upsell and cross-sell opportunities that align with their evolving needs.
- Collaboration across Teams: Work closely with the Sales, Deal Desk, Customer Success, Legal, Contracts, etc. teams to ensure seamless account management and renewal processes.
- Pipeline Management: Track and manage a renewal pipeline, ensuring that all accounts are monitored and renewed in a timely manner.
- Forecasting & Reporting: Provide accurate renewal forecasts and reports to management, ensuring transparency and alignment on renewal targets.
- Customer Advocacy: Act as a customer advocate within Tanium, ensuring customer needs and feedback are communicated internally to drive product and service improvements.
We’re looking for someone with:
- 5-8 years of proven experience in account management, sales, or customer success, preferably focused on renewals in the IT Operations or IT Security space.
- Strong understanding of customer renewal processes and strategies.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to build relationships with key stakeholders, both internal and external.
- Self-motivated with strong organizational and time-management skills.
- Ability to work effectively in a fast-paced and collaborative environment.
- Strong analytical skills and experience with CRM tools (e.g., Salesforce), experience with Salesforce CPQ a plus.
- Bachelor’s degree or equivalent experience.
About Tanium
Tanium delivers the industry's only true real-time cloud-based endpoint management and security offering. Its platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Securing more than 32M endpoints around the world, Tanium's customers include Fortune 100 organizations, top US retailers, top US commercial banks, and branches of the U.S. Military. It also partners with the world's biggest technology companies, system integrators, and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For. For more information on The Power of Certainty™, visit www.tanium.com and follow us on LinkedIn and X.
On a mission. Together.
At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.
We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.
Taking care of our team members
Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.
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