(Remote)Account Manager – Client Onboarding & Compliance

P2P.org is the largest institutional staking provider with a TVL of over $10B and a market share exceeding 20% in restaking.

We are continually focused on researching and improving our infrastructure to extract maximum APR while enhancing security. For instance, in ETH and SOL, our NRR is on average 10% higher than the market, and in DOT, it's 20% higher.

We also place significant focus and resources on launching new networks such as TON, Avail, Monad, Babylon, Story, Berachain, and others, along with yield products. From restaking, where we are the largest operator with a 20+% market share, to yield aggregators on stablecoins.

Our clients include BitGo, Copper, Crypto.com, Ledger, ByBit, Bitget, OKX, HTX, Bitvavo, SBI, and others, who choose us for our client-centric approach and extensive product line from unified API to widgets and custom dApps.

We are also actively expanding our product line, exploring RWA, data, yield, and service products for banks, exchanges, custodians, and wallets.

P2P.org unites talented individuals globally ❤️

Despite our distributed team, we share a passion for decentralized finance - a fairer system for all. We code, learn, create, and connect to shape finance's future 💰

P2P.org boasts a strong reputation and network. We prioritize customer satisfaction and, as tech enthusiasts, develop innovative solutions that bolster our brand.

Responsibilities

You Will 🚀

• Manage and maintain strong relationships with existing clients, ensuring their needs are met promptly and efficiently.

• Oversee and monitor outstanding balances with clients, proactively addressing any payment delays or issues.

• Utilize CRM systems to track client interactions, manage accounts, and maintain up-to-date client records.

• Ensure compliance with relevant regulations, including KYC and KYB requirements, maintaining accurate records of client verification.

• Support clients through their lifecycle, providing exceptional service and timely responses to inquiries.

• Coordinate with internal teams to ensure smooth service delivery and client satisfaction.

• Regularly report on account statuses, including outstanding balances, payments, and any other relevant metrics.

• Maintain detailed records of client deals and account updates in CRM.

• Contribute to the development and implementation of processes to improve client experience and account management efficiency.

• Handle client complaints and escalate as necessary, ensuring all issues are resolved to client satisfaction.

Requirements

You Have 🤓

• Proven experience in account management, customer support, or a related field.

• Experience working with CRM systems (experience with specific platforms such as HubSpot is a plus).

• Knowledge of compliance requirements, including KYC and KYB processes.

• Experience with Sumsub or similar client verification platforms is a significant advantage.

• Strong attention to detail and ability to manage multiple client accounts simultaneously.

• Ability to maintain professional and positive relationships with clients, demonstrating kindness and responsibility in all interactions.

• Excellent communication skills, both written and verbal.

• Strong organizational and time management skills with the ability to prioritize tasks effectively.

• Ability to work independently and as part of a team, showing initiative and responsibility in all tasks.

Conditions

What we offer ➡️

At P2P.org we have a team of experts with their own unique approach and ownership culture. Together we gain experience and make dreams come true! 🌟

• Full-time Contractor (Indefinite-term Consultancy Agreement)

• Competitive salary level in $ (we can also pay in Crypto)

• Well-being program

• Mental Health care program

• Compensation for education, including Foreign Language & professional growth courses

• Equipment & co-working reimbursement program

• Overseas conferences, community immersion

• Positive and friendly communication culture

P2P.org is committed to providing equal opportunities. All applicants will be considered without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, veteran status, or disability.