Remediation analyst

As a Remediation Analyst in our Remediation team you will be responsible for the takedown of cyber threats that our customers face. This role will give you the opportunity to be the impact point on the customer's business, handling all takedown requests with the most updated tools on a daily basis, which makes an immediate impact on the company and the customers.
About the Team
You will be a part of our global Remediation team and will help organizations to protect themselves and their customers by monitoring, acting, and providing on requests to take down malicious content via the SaaS platform.
The team has the ability to immediately impact the customer's business by taking quick action to protect the customers.
About the Role
As a Remediation Analyst, your primary responsibility will be to investigate the most efficient way to eliminate the threat in cooperation with vendors. Specifically, your focus will be to:

• Monitor and respond to remediation events utilizing state-of-the-art tools and managed services.
• Provide written summaries of remediation activities and other relevant information to business units.
• Troubleshoot technical issues both internally and at other vendors and report system defects as needed.
• Work with automated tools to detect, monitor, and remove malicious content.
• Analyze security logs and investigate network and server security violations and intrusions.
• Research ways to improve our services and strengthen our relations with other vendors.

The skills and qualities you'll bring include:

• Solid communicator with excellent written and verbal communication skills.
• Capabilities and knowledge in Cyberspace, technical expertise, and experience in security.
• Analytical and problem-solving skills related to cybersecurity and computer forensics.
• A customer-driven mindset focused on ensuring a fantastic customer experience.
• Experience with abuse departments (takedown process) - Advantage
• Excellent skills in Microsoft Excel.
• Highly organized with strong attention to detail in all areas of work.
• Self-motivated, collaborative, high-energy, and diligent work ethic.
• Adaptable with the ability to work through change and with ambiguity
• Takes responsibility for driving outcomes and meeting commitments that deliver value for the business and our customers
• A collaborative team player who has the ability to partner successfully with other internal teams to drive impact
• Excellent written communication skills in English; additional language proficiency is a plus.
• Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.

We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.
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About Rapid7
At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome.
Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us.