RELX Order to Cash Global Process Owner

About our Team: 

RELX is a global provider of information-based analytics and decision tools for professional and business customers. Our mission is to help customers make better decisions, gain competitive advantages, and improve their productivity. We are committed to innovation, integrity, and inclusivity, and we strive to create a workplace that reflects the diverse communities we serve.

About the Role:

We are excited to announce a newly created role for a RELX Order to Cash (O2C) Global Process Owner to lead and optimize our end-to-end order to cash processes across all divisions of RELX. This strategic position will be pivotal in defining, and implementing, RELX level O2C processes and organisation and once implemented responsible for ensuring continued operational efficiency, driving customer satisfaction, and supporting our business growth objectives. The ideal candidate will possess a strong understanding of finance, operations, and technology, and will be adept at managing complex, cross-functional initiatives.

Responsibilities: (Four key focus areas)

RELX O2C Process Harmonization & Organization Design

• Lead the harmonization of O2C processes across RELX divisions onto a single Oracle Cloud platform.

• Standardize processes, leveraging best practices and Oracle Cloud technology.

• Design the future O2C organization, balancing efficiency and division-specific needs.

• Collaborate with stakeholders to align the new structure with business objectives.

• Define the roadmap for efficient implementation of O2C processes and organization.

• Establish milestones and timelines for the new processes and structure.

• Drive change, influence process design, and communicate effectively with stakeholders.

Operational Management & Performance Metrics

• Manage the O2C organization across all locations for effective and efficient processes.

• Implement strategies for high service levels, best practices, and operational excellence.

• Achieve cash conversion targets, minimize bad debt, support sales growth, and reduce overdue balances.

• Identify opportunities for process improvements and automation.

• Use data analytics to monitor performance and implement corrective actions.

• Foster a culture of continuous improvement and innovation.

• Track KPIs to measure O2C process effectiveness.

• Present regular reports to senior management on performance and improvements.

• Collaborate with Sales, Finance, IT, and Customer Service for seamless integration.

• Act as a liaison between business units and IT for system enhancements.

Compliance and Risk Management

• Ensure compliance with internal policies, controls, and external regulations.

• Identify and mitigate risks associated with O2C processes.

• Work with Internal Audit, SOX office, and external auditors to improve controls.

Team Leadership

• Lead a team across all locations, maintaining a high engagement and improve internal NPS and employee scores.

• Mentor, develop, and coach O2C professionals for a collaborative, high-performance environment.

Requirements:

• Experience in order to cash processes and operations, with a focus on process improvement.

• Proven track record in optimizing and transforming O2C processes to enhance efficiency and effectiveness.

• Proven experience in a global process ownership role, in a multinational organization.

• Strong understanding of cloud ERP systems and process automation tools.

• Excellent analytical and problem-solving skills, with a data-driven mindset.

• Exceptional communication and interpersonal skills, with the ability to influence stakeholders at all levels.

• Strong project management skills and experience leading cross-functional teams.

• Knowledge of compliance regulations and risk management practices related to O2C processes.

Work in a way that works for you:

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Generous holiday allowance with the option to buy additional days
● Health screening, eye care vouchers and private medical benefits
● Wellbeing programs
● Life assurance                                                                                                      
● Access to a competitive contributory pension scheme
● Save As You Earn share option scheme
● Travel Season ticket loan
● Electric Vehicle Scheme
● Optional Dental Insurance
● Maternity, paternity and shared parental leave
● Employee Assistance Programme
● Access to emergency care for both the elderly and children
● RECARES days, giving you time to support the charities and causes that matter to you
● Access to employee resource groups with dedicated time to volunteer
● Access to extensive learning and development resources
● Access to employee discounts scheme via Perks at Work

About the business:

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

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