Job Description:
We are seeking an experienced Release & Change Control Manager to lead the end-to-end change control and release management process across enterprise IT systems and applications. This role ensures compliance with organizational policies, industry standards, and regulatory requirements while minimizing risk and driving automation for efficient, reliable deployments. Acting as a strategic liaison between development teams, Site Reliability Engineering (SRE), and business stakeholders, you will enable seamless service transitions and continuous improvement.
Key Responsibilities
Governance & Control:
- Facilitate Change Control Board (CCB) meetings and manage approvals.
- Ensure adherence to ITIL-based change and release management processes.
- Maintain audit readiness and compliance with regulatory standards.
Release Planning & Execution
- Plan, schedule, and coordinate release activities across multiple environments.
- Maintain comprehensive release documentation, including rollback procedures.
- Conduct risk assessments and implement mitigation strategies for changes and releases.
Platform Ownership:
- Own and manage the Confluence and Jira platform end-to-end, including migration from on-premises to cloud.
- Implement security and compliance checks within release workflows.
Automation & Continuous Improvement
- Drive adoption of DevOps principles and release automation tools (e.g., Jenkins).
- Identify process gaps and implement best practices to improve efficiency, quality, and reliability.
- Track and report release KPIs (success rate, frequency, incident correlation) to leadership.
Stakeholder Engagement
- Collaborate with development, SRE, and business teams to ensure smooth service transitions.
- Communicate technical concepts effectively to non-technical stakeholders.
Minimum Qualifications
- Bachelor’s degree in computer science, Information Technology, or related field.
- 7+ years of experience in IT service management, release/change management, or DevSecOps.
- Expertise in Confluence and Jira Cloud, including migration from on-prem to cloud.
- Strong understanding of web and API technologies, microservices, containerization, and observability.
- Familiarity with ITIL processes and governance standards.
- Hands-on experience with release automation tools (Jenkins preferred).
- Knowledge of cloud platforms (AWS preferred) and container orchestration.
- Proficiency with release management tools (Jira, GitLab, Bit-Bucket, GitHub, Jenkins).
- Strong problem-solving and decision-making skills.
- Demonstrates a commitment to AI fluency by embracing AI tools and technologies to enhance individual and team performance, decision-making, and innovation
Preferred Qualifications
- Experience with Infrastructure as Code (Terraform, CloudFormation) and CI/CD pipelines.
- Knowledge of security compliance frameworks (ISO 27001, SOC 2).
- Familiarity with Agile methodologies (Scrum/Kanban).
- Experience with ITSM tools (ServiceNow or similar).
Core Competencies
- Strategic Planning & Organizational Skills
- Stakeholder Engagement & Communication
- Risk Analysis & Decision Making
- Governance & Compliance Orientation
- Continuous Improvement Mindset
- Data Analysis & Reporting Accuracy
Base Salary Range: $125,000 - $140,000
For over 175 years, Penn Mutual has empowered individuals, families and businesses on the journey to achieve their financial goals. Through our partnership with Financial Professionals across the U.S., we help instill the confidence and reliability that comes from a stronger financial future. Penn Mutual and its affiliates offer a comprehensive suite of competitive products and services to meet the unique needs of Financial Professionals and their clients, including life insurance, annuities, wealth management and institutional asset management. To learn more, including current financial strength ratings, visit www.pennmutual.com.
Penn Mutual is committed to Equal Employment Opportunity (EEO). We provide employment and advancement opportunities to all qualified applicants and associates, according to applicable laws. This is reflected in our practices for hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, compensation, selection or training, and all other terms and conditions of employment. All employment-related decisions and practices are free from unlawful discrimination. This includes: race, creed, color, national origin, ancestry, citizenship age, gender (including pregnancy), sexual orientation, gender identity or expression, domestic partnership or civil union status, marital status, genetic information, disability, religious observance or practice, liability, veteran status or any other classification protected under applicable law.
