Relationship Manager

About IFX Payments

We're an award-winning global provider of foreign exchange and payment solutions. At IFX, our mission is to become the number one service-led alternative banking partner in EMEA for corporates and Financial Institutions that add value beyond the transaction. We have one guiding principle: to Win. Properly.

What we offer

Everyone at IFX Payments has a meaningful and impactful role to play in helping us achieve that goal. We take pride in the quality of our work but balance that with the speed, intent, tenacity, and focus needed to win. We're a high-performance team who can trust each other as individuals to get the job done so we can be successful together.

Being part of IFX Payments, you'll receive every opportunity to thrive in your role to contribute to that success. We'll invest in you along the way to genuinely help you grow and take your career to new and exciting places. You'll work alongside experienced industry leaders, receive guidance from pioneering performance coaches and have the option to gain qualifications in your field that help you realise your ambitions. In exchange, we don't expect anything extra from you during your time here. We only ask you to do one thing: Make it count.

Benefits

• 25 days of annual leave + bank holidays and your birthday off. 
• Pension auto-enrolment with salary sacrifice contributions.
• Healthcare cash plan including support for dental, physio and therapies. 
• Discounts on fitness, cinema discounts, shopping, travel, entertainment and more!
• Life Insurance.
• Cycle to work.
• Nursery fees salary exchange.
• Employee Assistant Programme
• Career progression with excellent training and development.
• Company events – Pub nights, sporting events, seasonal parties, socials

What's the role?

Job Title: Relationship Manager

Team: Retention

Location: London 

Overview of the role

The Relationship Manager
is responsible for managing and growing revenue from a small number of large and very large sized corporate clients, MSBs, CFDs and PSPs by understanding their needs and delivering high-quality FX (foreign exchange) products and payment services. This role involves executing trades to help clients manage their deliverable FX exposure. It involves
expertly assessing risk and presenting top tier risk mitigation solutions and optimising financial outcomes and to understand the payment requirements of clients. The role requires a strong focus on relationship management, revenue growth, and the ability to deeply probe and ask questions to identify clients’ currency exposure and payment needs which may be complex and require high-level problem solving to support. 

Responsibilities 

Client Relationship Management:  

• • Act as the primary point of contact for assigned corporate clients, ensuring excellent service levels and quick response to client inquiries.  
  • Develop and deepen relationships with clients by understanding their business models, financial needs, and FX exposure requirements and payment needs.  
  • Provide consultative support to clients regarding FX market insights, trends, and the implications for their currency exposure.  
  
  

Revenue Growth and Client Retention:  

• • Identify opportunities to increase revenue by offering tailored FX and payment solutions and additional services that meet clients’ evolving needs.  
  • Work closely with internal teams, including Sales and Product, to ensure client retention through value-driven services and support.  
  
  

Trade Execution and Risk Management:  

• • Execute deliverable FX trades accurately and efficiently, ensuring adherence to compliance and regulatory standards.  
  • Manage trade settlements, confirmations, and other post-trade activities to ensure smooth, accurate, and timely processes.  
  • Understand each client’s FX exposure risk and recommend risk management strategies to optimize outcomes.  
  
  

Market Analysis and Client Advisory:  

• • Provide clients with market updates, FX rate forecasts, and insights to support their decision-making process.  
  • Analyse FX market trends and macroeconomic factors to anticipate client needs and proactively present solutions.  
  
  

Collaboration and Reporting:  

• • Collaborate with cross-functional teams to provide a seamless client experience.  
  • Maintain accurate and up-to-date records of client interactions, trade activities, and revenue data for performance tracking and reporting.  
  • Report on revenue growth, client activity, and other key performance indicators to management.  

Requirements

• Successful and demonstrable track record of portfolio management.
  
• Can navigate and execute complex exploration and match value to business requirements at any level
  
• Market tested experience in identifying, treating and monitoring business performance issues/improvements
  
• Long and varied experience in FX sales FX dealing, corporate banking, or a related role such as account management or financial sales.
  

• High-level knowledge of deliverable FX products, trading platforms, and market dynamics.
  
• Excellent relationship management skills with a client-first approach.
  
• Ability to perform well under pressure, with strong analytical and problem-solving skills.
  

• Effective communication skills to articulate complex financial concepts to clients clearly and confidently.
  
• Excellent written communication and verbal presentation skills
  
• A true team player with a winning mentality and strong work ethic committed to continuous improvement and high performance.
• Adaptable, tenacious and flexible who is able to perform under pressure.
  

Diversity & Inclusion

We believe that diversity and inclusion are essential to our success. We are committed to fostering a culture where everyone feels valued and respected, regardless of their background, identity or experiences. By embracing diverse perspectives and promoting equity, we aim to create an environment where all employees can perform and reach their full potential.  

Additional Information

- We work on a hybrid basis from our office in central London. 
- You must be eligible to work in the UK to be considered for this position. 
- Full background check will be carried out.