Relationship Manager – Renewals & Growth
Location: This position is based in New York City, and in-office attendance is required Monday-Thursday with the ability to be remote on Friday.
Who we are looking for:
- 3-5+ years of experience in Renewals, Account Management, or Client Success, ideally within a SaaS or startup environment.
- Demonstrated track record of surpassing retention and revenue goals, fueling business growth.
- Sharp commercial instincts, with hands-on experience negotiating contracts and driving effective renewals.
- Adept at creating powerful advocacy programs that generate referrals, references, and testimonials to boost credibility.
- Exceptional communicator with a talent for cultivating strong, lasting client relationships.
- Skilled at juggling multiple accounts and priorities seamlessly in a fast-paced, dynamic setting.
- Well-versed in CRM and customer success tools like Salesforce, HubSpot, Asana, and Gainsight to optimize account management.
What you’ll be doing:
- Take ownership of the renewal process across your client portfolio, consistently surpassing retention targets, and strengthening loyalty.
- Unlock revenue potential by spotting expansion opportunities and partnering with Sales to drive strategic upsells.
- Build and nurture meaningful client relationships founded on trust, proactive communication, and expert guidance.
- Transform satisfied clients into passionate Onshore advocates by fostering referrals, case studies, and valuable references.
- Keep a pulse on client health, proactively mitigate risks, and promote seamless product adoption for long-term success.
- Lead impactful business reviews and success planning sessions that clearly showcase ROI and tangible business value.
- Collaborate seamlessly with Product, Sales, and Support teams to resolve challenges and maximize client value.
- Serve as the client’s internal champion, providing vital feedback to influence product roadmaps and strategic priorities.
Life at Onshore:
- Rewarding Compensation Packages: We aim to ensure every employee feels valued and appreciated. The annual base salary for this position ranges from $100,000 - $120,000 with an additional bonus component.
- Healthcare Benefits: We provide comprehensive medical, dental, and vision plans along with FSA and HSA options.
- Unlimited Time Off: We believe in supporting work-life balance and overall well-being, which is why we offer unlimited PTO. This allows you to take the necessary time to rest, recharge, and attend to personal matters whenever needed.
- Paid Parental Leave: We provide dedicated paid leave to support new parents, emphasizing our commitment to supporting families and helping employees prioritize their time with loved ones during this significant life event.
- Office Environment and Perks: Experience our collaborative and thriving workspace in New York City, complemented by a fully stocked kitchen, regular company gatherings, and a vibrant culture that fosters strong morale and connections among team members.
- Personal and Professional Growth: Leverage the diverse team environment to support your development through workshops, mentorship and team-building activities.
Onshore was founded to tackle a common problem: businesses wasting months chasing documents, risking audits or missing incentives. At Onshore, unlock valuable tax benefits like R&D Tax Credits, 179D Deductions, and Cost Segregation using innovative consulting and advanced AI technology. Our efforts have returned millions to clients by transforming untapped opportunities into tangible results. As we scale rapidly and seize massive growth potential, we are seeking confident, curious and collaborative professionals to help drive our next phase of expansion.
We welcome applicants from all backgrounds and are proud to be an Equal Opportunity Employer. Every qualified candidate will be considered for hire without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status. Onshore is deeply committed to diversity, equity and inclusion within our organization.
