ABOUT US
We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.
We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
About the Role
Swift is seeking an experienced Relationship Manager to oversee and develop a broad portfolio of Emerging & Growth Accounts. This role is designed for a passionate professional who thrives at scale, brings tenacity and creativity to client outreach, and can thoughtfully prioritize where to drive deeper, strategic engagement in select relationships.
Key Responsibilities
1. Manage a large portfolio of Emerging & Growth Accounts, ensuring consistent engagement, satisfaction, and retention
2. Design and execute thoughtful, creative, and scalable outreach strategies to maintain strong client relationships at scale
3. Identify and strategically prioritize high-potential accounts for deeper engagement and growth initiatives
4. Serve as a trusted relationship lead, developing a strong understanding of client business models, needs, and objectives
5. Proactively drive product adoption, usage growth, and strategic initiatives on across the portfolio
6. Partner with internal teams (product, operations, sales, risk, and support) to deliver coordinated client solutions
7. Monitor account health, performance trends, and risk indicators, taking action to address issues early
8. Maintain clear account plans, activity tracking, and pipeline reporting within CRM systems
9. Act as an internal advocate for Emerging & Growth Accounts, surfacing insights to inform product and process improvements
Required Qualifications
1. 5–10 years of experience in relationship management, account management, client success, or similar client-facing roles
2. Strong background in finance, payments, banking, or financial services
3. Demonstrated experience managing large, multi-segment client portfolios
4. High level of tenacity, ownership, and self-direction
5.Strong communication skills with the ability to tailor messaging across a broad client base
6. Strategic judgment to balance efficient portfolio management with targeted, high-impact engagement
7. Comfort operating in complex, fast-paced, and regulated environments.
8. Demonstrates Operational Excellence - Delivers work to agreed specifications of timeliness and quality; seeks to improve ways of doing things; sets and meets high standards for own work; demonstrates commitment to security policy
Preferred Qualifications
1. Experience supporting emerging, growth-stage, or SMB clients
2. Familiarity with global payments, transaction banking, or network-based financial products
3. Strong analytical and prioritization skills, using data to guide outreach and focus
What we offer
We give you a competitive package
We help you perform at your best
We help you make a difference
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.
We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact [email protected] or indicate this in your application.
Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).
All requests are confidential and will not affect your candidacy.
Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.
Top Skills
SWIFT London, England Office
55 Mark Lane, 6th floor, The Corn Exchange, London, United Kingdom, EC3R 7NE
