Relationship Manager - Gaming - Studio Ops team

Company Description

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.

Job Description

We’re looking for a Relationship Manager to work as part of the Entain studios team, acting as the primary point of contact for all queries, support and product requirements. You’ll help to drive the commercial success of our studios product roadmap within our key markets via localised strategies, engagement with casino teams and detailed product knowledge. 

What You’ll Do

Build and maintain strong, long-lasting relationships with casino commercial teams

Serve as the primary point of contact for Entain studios for inquiries, requests, and escalations for all Entain and BetMGM casino teams

Conduct in-depth consultations to understand brand strategies, gaming objectives, preferences, and challenges to develop proposals and opportunities for Entain Studios 

Analyze and prepare feedback from commercial teams, Entain product teams and operator stake holders to identify opportunities for product improvement and deliveries from Entain Studios 

Working with Director of content and Entain studios, develop and implement market strategies to maximize brand team satisfaction and revenue generation. 

Collaborate with cross-functional teams to promote and deliver the In House studios product roadmap to commercial, marketing and brand stakeholders to drive commercial performance of Entain Studios

Regularly review the In house production proposition across our brand sites to drive Entain studios revenue

Proactively address brand queries and provide solutions to enhance their experience and use of Entain studios games within their portfolios

Stay abreast of industry trends, competitor activities, and regulatory changes. 

Provide regular updates and insights to brand commercial teams on relevant feature and game developments, that will enhance the appeal and player engagement of inhouse products.

Stay updated on changes in regulations affecting the betting and gaming industry. 

Produce documentation to record interactions, requirements and communications with cross business stake holders

Generate reports on key performance indicators (KPIs) presenting to the Entain studios stakeholders. 

Work with the Entain Studios leadership team to review financial performance to Identify areas of strength, Improvement & focus areas implementing actions plans and development opportunities.

Develop and implement commercial launch plans for Entain Studios content to help achieve commercial success from the product roadmap

Qualifications

Essential: 

• Previous experience within the online B2B industry as a Sales person or Account Manager; 
• Experience in the Gaming Industry, Ideally for both online & retail
• Experience of working with Games Development Teams & Game studios
• Experience of managing and building relationships with multi level stakeholders
• Excellent communication skills 

Desired: 

• Experience of gambling regulations in the UK & other EU jurisdictions. 
• Strong analytical and problem-solving skills 
• Commercially minded, with strong analytical skills; 
• Strong negotiation skills
• Experience developing and delivering commercial strategy

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like

• A regular bonus
• Healthcare support
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support, and so much more.

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. 

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.