Receptionist

Department environment 

This office management team are responsible for the day to day running of Coppers Head Office, Blockchain House. The team aim to create and maintain a pleasant working environment, ensuring high levels of organisational effectiveness, communication, and safety. The facilities operations and front of house are responsible for the smooth run of all Facilities and to deliver the highest level of service internally and externally to support the business operations.  

Key Responsibilities of the role

Front Of House is the first point of contact at Blockchain House and will deliver the highest level of service to guest and staff.  

• Meet and greet all visitors, employees, and externals to Blockchain House
• Ensure that all types of visitors adhere to the access control procedure 
• Manage key handling procedures
• Support the facility and security team with break covers daily 
• Manage staff and client enquiries in a timely manner
• Oversee parcel management, sort and deliver post 
• Support with all building soft services (towel collections, general upkeep etc) 
• Run weekly building walk arounds, spot checks and flag any cleaning or maintenance issue
• Keep track of all key calendars, events, assist with meeting room presentation, event check-ins and liaise with relevant teams
• Oversee room and event space booking system
• Maintain a tidy and presentable reception area 
• Liaise with Security, Cleaning, Events, Facilities and Operations Team 
• Maintain the highest standard of customer service and escort guests around the building when required 
• Manage Office Supplies
• Support Facility Operations team with drafting documentations, procedures and keep records up to date
• Support Events and production teams where required with registration, hosting, and food and beverages
• Develop and maintain an up-to-date Handbook to the building and services
• Deputise for the Building Management team when required

Your experience, skills and knowledge

• Experience as a Front of House assistant in a fast-growing organisation
• Confident in using email, Microsoft Office package, and communication tools like Slack.
• Excellent Communication and interpersonal skills 
• Hands on experience with Office and Facilities equipment 
• Organisational skills, eye for detail, multitasking 

Desirable

• Understanding of Facilities and Maintenance 
• Event experience
• Understanding of Health and Safety at Work
• First Aid and Fire Marshall Trainings 

The benefits offered

• Holidays: 27 days per annum paid holiday, in addition to bank holidays
• Years of Service Days: Employees are awarded one additional day of paid time off per year of service (up to three years)
• Vitality Health:
  • Medical Insurance: Copper provides all employees with individual cover. Medical history is disregarded, and a 24/7 virtual GP is available (£100 excess per person per year)
  • Dental Insurance: Comprehensive dental cover for preventative, restorative and emergency treatment
  • Audiology Cover: Employees can claim back up 80% of costs, up to £300, for any hearing tests or hearing aids
  • Optical Cover: £500 optical cover (through Vision Express) or 80% reimbursement up to £300 for any other optician
  • Menopause Support: Unlimited support for those experiencing symptoms of the menopause, such as video consultations with a dedicated menopause practitioner
  • Vitality services also include an additional £100 for minor diagnostic tests and private prescriptions, including home diagnostics
  • Headspace - Copper's policy provides all employees with a free Headspace subscription. Headspace provides great resources to manage stress, improve sleep, meditate and enhance mindfulness
  • Discounts and free benefits - the Vitality programme has been designed for preventative care to encourage members to improve their overall health and will reward those for doing so. Employees can access additional benefits such as 50% off running shoes, discounted health screenings, 50% off at Nuffield Health or Virgin Active gyms and much more
• Home Working Energy Support Scheme: to combat energy prices increasing globally, Copper will provide you, in addition to your salary, with a monthly top-up of £60 or £75 (subject to your energy supplier)
• Pension up to 10% matched contribution to our company pension scheme via Smart Pensions
• Cycle to Work
• Life Insurance cover: Four times your base salary
• EAP: access unlimited mental health consultations and contact a 24/7 confidential helpline for emotional support
• Unmind
• Sponsored Learning and Development opportunities
• Regular company events and social activities

In return for everything you can bring to Copper, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with career opportunities and welcoming working environment.

If you think you have everything we're looking for and more, then we'd love you to apply for the opportunity.