Receptionist

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. 

About the role:

We are a dynamic, solution-driven Facilities Management team with high-quality service at the forefront of everything we do. The Facilities team creates and provides our people with an engaging workplace experience. An exciting opportunity has arisen for a Receptionist to join the Southampton team.

We are looking for a receptionist with a corporate background. The ideal candidate will be a team player, with great organisational skills, dedicated and committed to making a positive impact on our office environment and providing our people with a first class service.

Your responsibilities will include:

• Provide a warm courteous and prompt welcome on arrival for all employees and visitors at the reception desk.
• Handle all incoming telephone calls / enquiries promptly giving a warm, courteous welcome.
• Aid with meeting room bookings as required and liaise with relevant parties to ensure the delivery of a professional service.
• Liaise and communicate with the Facilities team members and other service departments in a clear and timely manner to ensure service delivery and team work.
• Carry out regular checks of the meeting rooms on site to ensure correct set up and readiness for use, including rearranging furniture and room layouts as required.
• Ensure the Facilities Manager is made aware of any maintenance issues requiring attention in the reception area and office.
• Maintain an organised and tidy work area – this is to include the front desk, seating area, meeting rooms and kitchen areas.
• To anticipate people's needs, follow up with requests and ensure the expectations are not only met but exceeded.
• Communicate visitor arrivals to the relevant people promptly and that the visitor is either met or escorted to the relevant room in a timely fashion.
• Make certain that waiting visitors are kept informed and ensure visitor comfort.
• Replenish meeting rooms, as required, with pads, pens and pencils, and refreshments.

You will work shifts between 8am - 5:30pm Monday - Friday and be required in the office 5 days a week.

• Experience as a Receptionist in a corporate environment is desirable.
• Approachable and enthusiastic, with close attention to detail, ability to juggle a range of tasks in a frontline role and first class customer service skills
• Comfortable working within a fast paced and varied role at the heart of our business with a can do attitude, who is flexible, professional and proactive.
• Effective communication abilities
• Can operate calmly under pressure with a strong customer focus.      
• Able to demonstrate a professional and organised approach to the role.
•   Logical thinker, able to spot errors and resolve queries.

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.

We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.