Serve as the dealerships first point of contact: manage enquiry desk and calls, greet customers, log service bookings and customer contacts, support sales/service/parts with admin, assist billing tasks, maintain records, manage shared inboxes, and help with basic social media and diary management. Work onsite in Farnham, MondaySaturday, 40 hours/week.
Join Our Farnham Honda Team!
Do you love the buzz of a busy showroom and being the friendly face (and voice!) that keeps everything running smoothly? Farnham Honda is looking for a Receptionist to be the first point of contact for our sales and service customers at our Farnham dealership — no two days the same, and always with the smell of new bikes in the air.
You'll work closely with our Sales Manager, keeping customer contact moving throughout the day — from managing the enquiry desk and call list, to greeting showroom visitors, logging service bookings, and making sure every customer is followed up. It's a role at the heart of the dealership, with a bit of everything thrown in.
Main Duties:
- Manage the incoming enquiry desk for both sales and service, handling calls and walk-ins promptly and professionally
- Complete the daily call list and carry out service prospecting to convert and follow up enquiries
- Manage showroom traffic and greet customers when advisors are busy
- Take straightforward service bookings and log them accurately
- Log every customer contact in the digital diary by close of business
- Answer calls professionally and direct customers to the right department
- Act as first point of contact for customers, suppliers and visitors
- Manage shared dealership inboxes and respond to general enquiries
- Take accurate messages and ensure timely follow-up
- Keep reception and customer areas tidy, welcoming and on-brand
- Maintain customer records and update internal systems
- Support sales, service and parts teams with general admin, filing and documentation
- Assist with booking appointments, test rides, service visits and handovers
- Support diary management for dealership activity
- Support the billing team — invoice prep, checking details, gathering supporting documents, collating job cards, authorisations and purchase orders
- Escalate billing queries to the correct person and keep records accurate
- Assist with simple social media updates (stock highlights, handovers, events, behind-the-scenes) and basic photo/video content, with permission
- Monitor basic messages/comments and direct to the right team, keeping tone professional and on-brand
Key Skills:
- Previous experience in reception, administration, customer service or front-of-house
- Confident telephone manner
- Strong written communication for emails and customer messages
- Good organisation and attention to detail
- Comfortable using Outlook, Microsoft Office and internal systems
- Able to multitask in a busy dealership environment
- Friendly, professional and calm under pressure
Bonus Points For:
- Automotive, motorcycle, dealership, service, retail or hospitality experience
- Experience supporting invoicing, billing, accounts admin or purchase orders
- Basic social media confidence
- Interest in motorcycles or the wider automotive industry
- Full UK driving licence, especially if helping with vehicle movements or customer handovers
The Essentials
🕒 Hours: Monday–Saturday, 40 hours per week, between 8am–6pm
💷 Salary: £27,000
📍 Location: Farnham (onsite)
📋 Contract: Full time
🎁 Perks: Competitive company benefits, training & development opportunities, and an energetic, supportive team culture
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