Serve as the Oxford office's front desk hub: greet visitors, manage calls, monitor access, handle mail and meeting bookings, support office administration, maintain security and tidy reception areas, and collaborate with Business Infrastructure & Operations.
As Receptionist, you will serve as the central hub of our Oxford office, embodying our commitment to professionalism, hospitality, and efficiency. Your role goes beyond simply greeting visitors and answering phones; you will be a pivotal force in ensuring the smooth operation and security of our office environment.
Reporting to the Office and Facilities Manager, this position will work closely with our Business Infrastructure & Operations teams both locally and globally. Initial priorities for this role will be optimising the client and visitor experience at our global headquarters.
If you are ready to make a significant impact and be an integral part of our team, we invite you to apply for this exciting opportunity.
Key Responsibilities
- Greet and welcome visitors with warmth and professionalism, ensuring a positive experience from the moment they enter our premises
- Serve as a reliable point of contact for enquiries, providing information and assistance to callers and visitors alike
- Manage the reception and break-out areas with meticulous attention to detail, ensuring they remain organised, tidy, and stocked with essential supplies
- Maintain a secure and safe environment by monitoring visitor access and issuing visitor badges in accordance with company policies
- Exercise discretion and judgment in screening and directing visitors, always maintaining confidentiality and professionalism
- Uphold safety protocols and respond to any security-related incidents or emergencies as required
- Handle incoming and outgoing mail and packages, including sorting, distributing, and ensuring timely delivery to the intended recipients
- Assist with administrative tasks such as scheduling appointments, booking meeting rooms, and maintaining office supplies inventory
- Collaborate closely with various departments to support administrative needs and facilitate seamless communication within the organisation
- Support with tasks for the wider Business Infrastructure & Operations team or office as required
Skills, Knowledge and Expertise
Required attributes:
- Proven customer service experience, preferably in a corporate or professional services environment
- Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively
- Strong problem-solving skills and the ability to think quickly on your feet, especially in high-pressure situations
- A proactive mindset and the willingness to take initiative to identify and address areas for improvement
- Exceptional time management skills, with the ability to prioritise tasks effectively and meet deadlines consistently
- A keen eye for detail and a commitment to maintaining the highest standards of accuracy and quality in your work
Desirable attributes:
- Basic health and safety knowledge
What we offer
Some of the benefits we include are:
- Private Medical Insurance
- Dental Insurance
- Parental Support
- Salary-Exchange Pension
- Employee Assistance Programme (EAP)
- Local Oxford Discounts
- Cycle-to-work Scheme
- Flu Jabs
At AER, we are committed to offering flexibility in the way we work. Most of our roles are hybrid with a mix of in-office/home working and potentially adjustable working hours. Let’s discuss what works for you and AER during the interview process.
The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, and maternity.
To apply, please submit your Résumé / CV, a personal summary, your salary expectations and please inform us of your notice period.
Unfortunately, we are unable to accept applications via email, telephone, or social media platforms. To be considered for this position, please submit your application using the link provided. Applications submitted through any other channel will not be reviewed.
Unfortunately, we are unable to accept applications via email, telephone, or social media platforms. To be considered for this position, please submit your application using the link provided. Applications submitted through any other channel will not be reviewed.
About
From its academic roots, Aurora Energy Research is a thriving, rapidly growing company, currently serving over 1000 of the world’s most influential energy sector participants, including utilities, investors, and governments. While we constantly strive to reach new markets and diversify our product portfolio, we are already active across the globe in Asia-Pacific, Latin America, Europe, South Africa and North America, working with leading organisations to provide comprehensive market intelligence, bespoke analytic and advisory services, and cutting-edge software. We are a diverse team of experts with vast energy, financial, and consulting backgrounds, covering power, hydrogen, carbon, and fossil commodities. With this, we provide data-driven intelligence to fuel strategic decisions in the global energy transformation.
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