Position details:
Role: Receptionist - FOH
Location: W1B - London
Schedule: Monday - Friday 9am - 6pm 45 hours
Role Type: Full time
Rate: £15.50 per hour
Working in a dynamic environment, the receptionist (Host/Hostess) is the first point of contact for all visitors and internal employees. Our client’s business was built on a community of hosts, and you should think of yourself as the model for hosting.You should treat the office as you would your home and guests as if they were your own. Visitors should be made to feel welcome and comfortable as if they are visiting friends and family. Everything you do should reflect utmost hospitality and service to guests and coworkers. Guests' experiences begin and end with you.
Responsibilities;
Welcomes all visitors and guests to the office - including international guests from other offices, local hosts, and interview candidates
Manages high volume lobby while simultaneously keeping reception area organised.
Manages the visitor management system
Provides support and coverage for team and/or special events, including badging.
Deals with queries from the general public.
Supports and directs guests and hosts alike to ensure the fastest response to any of their queries
Ensures project knowledge across the Reception team.
Provides general administrative and clerical support to the safety & security team.
Additional projects and duties as assigned.
Requirements;
Excellent communication skills. Being polite, engaging and empathetic are key.
Warm friendly personality
Good personal presentation and well-groomed appearance
Excellent attendance and punctuality is required with a flexible approach to working, willing to work during special events in the evenings or at weekends
Honest, clear and effective communication skills, oral and written
Computer skills required
Fluent use of English Language both written and oral is essential
Work on your own initiative and as part of a team
Highly motivated
Flexibility is required for any additional requirements
Ability to work on own or as part of a team
Attention to detail is essential
Previous experience as a Hotel Receptionist preferred or experience in a customer service role
Qualities;
Has the unique ability to transmit warmth, courtesy and hospitality both in person and over email
Has excellent organisational skills
Possesses the ability to remain flexible under ever changing schedules
Ability to work in a high-energy, quick-moving and demanding environment
Works well under pressure, uses creativity and resourcefulness in solving unusual or unexpected requests and communicates challenges
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