Reception Manager - Shoreditch House, East London

The Role… 

At Soho House, the Reception Manager is responsible for welcoming, directing or signing in all members and guests to the property. As a Reception Manager, you will be responsible for the overall management of club reception and all related departments, such as hosts, member relations and cloakroom whilst also supporting the management team as needed 

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Every House Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rate
• Private Health and Dental Care
• Life Assurance
• Day off on your birthday
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties…

• Drive exceptional service standards by developing and refining systems that enhance the experience for members, guests, and staff.
• Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner. 
• Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries. 
• Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing. 
• Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet. 
• Perform Guest List duties on the floor level, club and/or Rooftop (if applicable). 
• Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set. 
• Assist guests by checking/ retrieving their coats and/or items they left. 
• Build relationships with members and guests and communicate and red flags and positive feedback to management. 
• Influence a fun and positive atmosphere by being approachable and professional. 
• Assist management with new hires by training Soho Standards and steps of service expected daily. 

What we are looking for...

• Minimum of 2+ years’ experience in similar capacity
• Strong attention to details 
• Excellent interpersonal, communication and problem-solving skills. 
• Ability to handle feedback to achieve member satisfaction 
• Must be able to demonstrate competency as outlined in the training schedule and Club School
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed
• Ability to take direction, work in a team environment and autonomously