Manages reception and front-of-house services for a prestigious corporate office building. Responsibilities include welcoming visitors, supporting tenants, planning community events, producing newsletters and reports, managing a marketing budget, negotiating local offers, and coordinating with engineering and security teams. The role requires polished customer service, event coordination, administrative capability, social media familiarity, and knowledge of building operations.
Reception and Events Manager | Full time
London, Mayfair
£35,287 per year
We have an exciting opportunity for a Reception and Events Manager to take full ownership of the front of house services at a fabulous corporate office building in Mayfair. You will work Monday to Friday, 8am – 5pm, acting as the central point of contact for this large corporate environment, where exceptional customer service is essential.
You will bring energy, warmth, and personality to the role, recognising the importance of events and pop ups to create a strong sense of community within the building. You will be well presented, have proven relevant experience, and possess the confidence and professionalism required to thrive in this busy and varied role.
Hours – 8.00am – 5.00pm
Salary - £35,200
Key Responsibilities
Reception
- Maintain an impeccably presented, welcoming reception environment that reflects the prestige of the building and the expectations of its exclusive and private tenant community
- Act as the primary point of contact for all visitors, providing a discreet, polished, and personable first impression
- Represent the landlord with confidence, professionalism, and a strong understanding of the building, services, and tenant needs
- Deliver high level administrative support, including quarterly event proposals and summary reports, monthly client reports and annual reports for the landlord
Events and Community Engagement
- Research, develop and implement a calendar of bespoke community experiences and seasonal events, supporting local businesses wherever possible, to enhance the working environment and create a sense of community
- Monitor feedback and participation, being proactive in recommending or tailoring events to suit demand
- Maintain a comprehensive local amenities guide and develop in-depth knowledge of the surrounding area
- Create and circulate an engaging monthly tenant newsletter and digital communications
- Negotiate tenant discounts or complimentary offers with local shops, restaurants, and gyms (subject to client approval)
- Manage the marketing budget, maintaining accurate forecasting and reporting
Building Management support
- Develop and sustain strong working relationships with tenants, clients, agents, and key stakeholders
- Ensure the reception and Front of House areas are consistently maintained to an exceptional standard
- Liaise with the on-site engineering team to report maintenance issues
- Maintain clear and effective communication with on-site security, using radio contact throughout the day as required
- Take a proactive, solutions-driven approach to day-to-day operational challenges
Skills, Knowledge and Expertise
- Previous experience in events / marketing environment or an experienced corporate receptionist working in a high profile role and are ready for a new challenge
- Personable and proactive with a confident manner and able to deliver impeccable customer service
- Confident PC user with the ability to learn new systems
- Familiarity with social media platforms, particularly LinkedIn and Instagram
- Experience using Canva or other graphic design tools
- Event planning and coordination skills
- Understanding of building operations and facilities management
Benefits
- Contributory pension scheme / life assurance
- 24 / 7 access to a virtual GP for you and your family
- Wellbeing resources: digital gym, nutrition planning, wellbeing podcast
- Financial and legal information support
- Discounts and deals across multiple businesses
- Referral programme
- LAH training academy
About
About LAH Property MarketingLAH Property Marketing provides front-of-house reception, on-site marketing and tenant experience services for commercial office buildings nationwide. We work with developers, agents and property managers who believe in the value of an exceptional front-of-house experience.Equal opportunitiesIf you require adjustments during the recruitment or onboarding process, please let us know. Any workplace adjustments will be considered in line with the requirements of the role and operational setting.
LAH Property Marketing London, England Office
London, United Kingdom
LAH Property Marketing Croydon, England Office
Croydon, United Kingdom, CR0 2LX
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