Quality Systems Manager

The Quality Systems Manager, reporting to the Head of Quality Systems & Compliance, provides critical support in implementing, maintaining, and enhancing HERE’s Quality Management System (QMS). The role focuses on elevating QMS performance through audits and assessments, continuous improvement initiatives, and meeting customer and business requirements. It requires the adoption and implementation of quality standards and capabilities driven by customer, industry, and strategic company needs.

A core element of the role is in support of SPICE frameworks, including Automotive-SPICE, Data Management-SPICE, and IT Services SPICE, which are used to assess compliance and improve process capability across automotive software development and testing, data management products, and connected platform IT services. In addition, ISO 9001 serves as the foundational QMS standard, with responsibility for supporting third-party audits, certifications, and re-certification activities, as well as the ability to adopt additional standards such as ISO 14001, ISO 45001, TS 26262 and other emerging compliance requirements.

The position operates cross-functionally, consulting with teams and leaders on QMS- and SPICE-related initiatives, audits, metrics, risks, and governance. It involves frequent international collaboration through both virtual and on-site engagements and requires direct interaction with customers and third-party entities, including certification bodies, to support key customer and compliance-driven requirements.

Main Responsibilities: 

• Lead SPICE (Automotive, Data Management, IT Services) capability programs to meet customer, regulatory, and business requirements.
• Partner with internal teams, customers, and third‑party assessors to drive measurable process improvement from assessment outcomes.
• Develop, implement, and maintain Quality Management System (QMS) policies, standards, and core process documentation.
• Drive cross‑functional quality and process improvement initiatives across software, data, and IT service domains.
• Plan and execute internal and external audits and assessments, including SPICE, ensuring timely closure of findings.
• Identify quality risks and maturity insights using customer, business, and system feedback.
• Track, analyze, and communicate quality performance and KPIs to support leadership decision‑making.
• Educate and mentor teams on ISO standards, SPICE, QMS, and compliance requirements; support customer RFx activities as needed.

This is an individual contributor role.

Requirements:

• Bachelor’s degree in software engineering, Computer Science, Engineering, or a related field.
• 10+ years of experience in Quality Management, Quality Systems, or Compliance within a global software, IT, or data‑driven organization.
• Proven expertise in implementing and operating Quality Management Systems (QMS), including process definition, mapping, and governance.
• Hands‑on certification and audit experience with ISO 9001 and SPICE frameworks (Automotive‑SPICE required; Data or IT SPICE a plus), with exposure to additional standards such as ISO 14001, ISO 45001, ISO 26262, or similar regulatory frameworks.
• Strong understanding of modern software development methodologies (Agile, CI/CD) and continuous improvement frameworks (e.g., CMMI); experience with Jira or similar tools preferred.
• Demonstrated strengths in communication, stakeholder engagement, project management, and change management within global, cross‑functional environments.
• Willingness and ability to travel internationally as business needs require.
• Should work with minimum supervision, lead from front, self-motivated.
• Requires excellent relationship management, coordination and collaboration with cross-functional stakeholders in identifying and closing process and system gaps, elevating and improving the QMS, and reducing customer escalations. Directly impacts meeting existing and new customer committed / compliance driven requirements.

What we offer:

• A great work-life balance
• Hybrid model of work
• Challenging problems to solve
• Collaborative and encouraging colleagues
• Opportunities to learn, grow and develop: company hackathons, technical talks, and trainings
• Regular feedbacks
• 30 paid vacation days (in Germany)
• Flexible working hours
• Competitive salary plus bonus
• BVG company ticket (in Berlin)
• German language course
• Access to Insight Timer app for sessions on meditation, yoga, etc.
• Diverse team of fantastic & talented people from 60+ countries worldwide.
• Brown bag talks, team events, BBQ on the rooftop and more!

                                                           Change is HERE. Apply Now!                                           #LI-MM3 #LI-HYBRID

Our culture is founded on openness, collaboration and honesty, with colleagues who are brilliant in their field, helpful, resilient, loyal and strive for the best. One team in that everyone makes a difference and everyone is heard.

As part of HERE Technologies employment process, candidates will be required to successfully complete a pre-employment screening process. This offer and any related claims are subject to the successful completion of a pre-employment screening. This will involve employment, education, and criminal verification if applicable.

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.