Quality & Process Excellence Manager (Power BI & Operational Excellence)

Quality & Process Excellence Manager (Power BI & Operational Excellence)

Remote, Europe | Up to 25% Travel

At Avantor, we help accelerate scientific breakthroughs by supporting customers across life sciences, healthcare, advanced technologies, and research. We are seeking a Quality & Process Excellence Manager to drive operational excellence, audit governance, process standardisation, business intelligence, and continuous improvement across our European Laboratory & Production Services (LPS) network.

This is a highly visible role that combines quality leadership, data analytics, digital transformation, and operational improvement. You will work closely with Operational Leaders, the Business Analytics & Metrics (BAM) team, and customer-facing site teams to ensure consistent service delivery, effective KPI governance, and continuous improvement across multiple customer locations.

If you are passionate about quality, process optimisation, Power BI analytics, and turning operational data into measurable business outcomes, we'd love to hear from you.

• Own and manage the end-to-end audit lifecycle across European LPS customer sites.
• Design, implement, and maintain quality process audits that drive operational excellence and customer satisfaction.
• Evaluate process effectiveness, compliance, KPI performance, and adherence to service level agreements.
• Develop audit methodologies, validation processes, governance frameworks, and reporting standards.
• Facilitate audit reviews, discovery sessions, process workshops, and continuous improvement meetings.
• Support the deployment and verification of Lean, Six Sigma, and operational excellence methodologies.
• Benchmark site services against best-in-class practices and identify opportunities for standardisation and improvement.

• Identify process inefficiencies and implement practical solutions that improve productivity, service quality, and customer experience.
• Lead continuous improvement initiatives that reduce complexity, improve consistency, and enhance operational performance.
• Partner with local leadership teams to develop corrective action plans and sustainable improvement strategies.
• Act as a subject matter expert on quality, process excellence, audit governance, and operational best practice.
• Establish effective feedback loops that support long-term performance improvement across the LPS network.

• Partner with the Business Analytics & Metrics (BAM) team to standardise audit processes, KPI frameworks, and performance reporting across Europe.
• Validate audit findings and KPI data to ensure accuracy, consistency, and alignment with customer Scope of Work requirements.
• Identify trends, risks, and opportunities through operational analytics and audit reviews.
• Drive enhancements to audit methodologies, KPI reporting frameworks, and performance measurement processes.
• Ensure service performance can be effectively measured, benchmarked, and calibrated across the European and Global LPS organisation.

• Build, automate, and maintain Power BI dashboards that provide meaningful visibility into operational performance, audit outcomes, service delivery metrics, and continuous improvement initiatives.
• Analyse operational, inventory, and supply chain data to identify opportunities for optimisation, harmonisation, and efficiency gains.
• Translate complex datasets into actionable recommendations for customers, operational leaders, and senior stakeholders.
• Drive reporting automation and digital transformation initiatives using Power BI, Microsoft Copilot, Power Apps, Power Automate, and related technologies.
• Monitor the effectiveness of improvement programmes through KPI tracking, trend analysis, and performance reporting.
• Prepare project plans, audit schedules, and performance reports to ensure successful programme execution.

• Provide operational quality expertise during customer implementations and service expansions.
• Support RFP, RFI, and RFQ activities.
• Assist in talent assessment and selection for large-scale LPS engagements.
• Collaborate with internal stakeholders to develop innovative service solutions and future best practices.

• Bachelor's degree in Engineering, Science, Operations, Supply Chain, Finance, IT, or a related technical discipline.
• Ability to deploy and maintain Microsoft-enabled reporting and dashboard solutions, including strong working knowledge of Power BI, Power Apps, Power Automate, and Copilot.
• Experience in Quality Management, Auditing, Operational Excellence, Continuous Improvement, Supply Chain, Laboratory Services, or a related environment.
• Strong knowledge of Lean, Six Sigma, quality systems, and process improvement methodologies.
• Proven experience building, automating, and maintaining Power BI dashboards and reporting solutions.
• Strong analytical skills with the ability to gather, interpret, and communicate complex business and operational data.
• Experience validating KPI frameworks, audit reporting, and operational performance metrics.
• Excellent project management, stakeholder management, facilitation, and communication skills.
• Ability to influence and drive change across geographically dispersed teams.
• Strong attention to detail with a highly organised and results-oriented approach.
• Willingness to travel across Europe up to 25%.

• Experience within laboratory, scientific, pharmaceutical, biotechnology, healthcare, or other regulated environments.
• Strong knowledge of inventory management, laboratory logistics, or supply chain operations.
• Experience working with customer KPIs, SLAs, and performance governance frameworks.
• Lean Six Sigma certification or equivalent operational excellence qualification.
  

This is an opportunity to play a key role in shaping quality, operational excellence, and business intelligence across a diverse European customer network.

You'll work at the intersection of quality, analytics, continuous improvement, and customer success, helping to standardise processes, improve operational performance, and deliver measurable value across Avantor's Laboratory & Production Services organisation.

Working alongside operational leaders and customer-facing teams across Europe, you'll have the opportunity to influence strategic initiatives, drive digital transformation, and implement best practices that directly impact business performance and customer experience.

If you're passionate about quality, operational excellence, Power BI analytics, process improvement, and delivering data-driven business outcomes, we'd love to hear from you.

Apply today and join Avantor as our next Quality & Process Excellence Manager.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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