Quality Associate II - Full Population Monitoring Development

Job Description
Organization Description:
Join JPMorgan Chase & Co., a global leader in financial services, as we continue to serve our Chase customers through a comprehensive range of financial solutions. Our Consumer & Community Banking division is at the forefront of personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We are proud to lead the U.S. in credit card sales and deposit growth, offering the most-used digital solutions while consistently ranking first in customer satisfaction.
At JPMorgan Chase, we believe our people are our greatest strength. We are committed to fostering a diverse and inclusive workforce, where every employee is valued and empowered to contribute to our success. As an equal opportunity employer, we do not discriminate based on any protected attribute and provide reasonable accommodations for religious practices, mental health, or physical disability needs.
The Quality Associate II will partner closely with CCB Collections, Recovery, and Auto Operations business lines to design, develop, and implement full-population quality testing (continuous monitoring) frameworks that strengthen our control environment and drive operational excellence. This role owns end-to-end delivery of data analytics solutions, quantitative sampling methodologies, test population isolation, test structure design, and AI/ML integration. In addition, the Quality Associate II will manage robust reporting and analytics processes to deliver timely insights and performance metrics to senior management.
Key Responsibilities:

• Develop end-to-end full-population monitoring tests utilizing Data and Analytics and intelligent solutions in collaboration with operations, compliance, risk, and control stakeholders, ensuring comprehensive coverage and alignment with business objectives.
• Design and execute critical quality tests by isolating relevant populations leveraging data and analytics and business rules to validate controls and identify at-risk accounts/transactions.
• Handle highly confidential information with the utmost professionalism and integrity, adhering to JPMorgan Chase privacy and security standards.
• Proactively analyze data to identify emerging themes, trends, and performance opportunities, applying an end-to-end mindset to drive continuous improvement.
• Prepare and deliver management reporting, offering clear insights and updates on test results, key performance metrics, and remediation plans.
• Demonstrate a sense of urgency when responding to escalated issues, rapidly shifting priorities, and adverse performance indicators to maintain program effectiveness.
• Prioritize strategic initiatives, reporting commitments, and key deliverables to support organizational goals and regulatory requirements.

Required Qualifications, Skills, and Capabilities:

• Proficiency in SAS, Alteryx, Python, Java, SQL, Oracle, or comparable software for data manipulation, analysis, and automation.
• Bachelor's degree or equivalent experience in financial services, providing a strong foundation in industry dynamics and control frameworks.
• Minimum of five years of experience in data analytics and development, with a primary focus on quality testing methodologies and continuous monitoring.
• Proficiency in data analytics, reporting techniques, reporting automation, statistical sampling methodologies, and intelligent solutions to generate accurate, actionable insights.
• Advanced skills in Microsoft Office products (Excel, PowerPoint, Access) to support complex data analysis and executive-level presentations.
• Excellent written and verbal communication skills to translate technical findings into clear, concise recommendations for diverse stakeholders.
• Proven ability to deliver results in a high-pressure environment with rapidly shifting priorities and tight deadlines.
• Strong problem-solving and conflict resolution skills to navigate complex issues and implement effective corrective actions.

Preferred Qualifications, Skills, and Capabilities:

• Working knowledge of Auto, Card and Overdraft Collections databases for data analysis and monitoring.
• Experience with Webstats and/or ACES to enhance efficiency in quality testing processes.
• Certification in Six Sigma, Lean, or other process improvement methodologies to drive operational excellence.
• Expertise in regulatory mandates and firm-level Intelligent Solutions/Quality Assurance standards, driving development of compliant testing frameworks.
• Proven ability to influence and drive change across diverse teams and stakeholders to embed quality practices organization-wide.

Join us and be part of a team that is committed to delivering innovative financial solutions and exceptional customer experiences, with a strong emphasis on quality. Apply today to make a difference at JPMorgan Chase & Co.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.