Provisioning Analyst

The Company

Windcave is a global leader in payment technology, offering a unified platform that consolidates all payment solutions into a seamless ecosystem. Operation in 42 countries with offices in 13 locations, we process billions of transactions annually, providing businesses with a comprehensive payment solution through a single provider. Our team of over 450 professionals supports more than 57,000 merchant locations globally, driving innovation and ensuring scalability in a fast-paced, tech-driven environment. Join us to shape the future of global payments and experience the cutting edge of financial technology. 

Role:

As Provisioning Analyst you will be responsible to keep JIRA, CRM and other Windcave systems up to date with accurate data. Ensuring a high level of attention to detail when setting up accounts and ensure all client interaction is highly professional and responsive, whilst contributing to the positive and smooth operation of the provisioning team.

This is an exciting Graduate / Entry Level opportunity for a motivated and committed candidate to get a career head start in IT in a high growth organization coupled with excellent career ladder opportunities.

Key Responsibilities:

• Set up and manage live and development accounts across our payment solutions (E-commerce, EFTPOS, unattended systems)
• Ensure all requests are completed within agreed SLA timeframes
• Maintain accurate data across systems such as JIRA, CRM, and ERP platforms
• Perform updates and maintenance on existing client accounts
• Support hardware provisioning and ensure availability aligns with business needs
• Collaborate with internal teams (production, sales, support) to deliver seamless setups
• Assist with reporting, projects, and process improvements
• Contribute to the overall efficiency and success of the provisioning team

Skills & Experience:

• Strong attention to detail and organisation
• Clear written and verbal communication skills
• Comfortable using Microsoft Office and Windows systems
• A genuine interest in technology or fintech
• Proactive mindset with a willingness to learn
• Ability to manage tasks independently and meet deadlines
• High level of ownership and follow-through
  

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification or criteria. At Windcave, we are dedicated to building a diverse and inclusive workplace and culture, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Why Windcave

We are one of the leading players in the Fin-Tech industry, but more than that, we are a brilliant place to work. Our Team is at the centre of what we do. As such, we constantly look for ways to make you comfortable and support your wellbeing and development. We offer career development opportunities and a vast room for progression in your role or the opportunity to diverge into other roles in the future if you so wish.

Culture and Benefits:

• Competitive base salary
• Clear career progression pathways
• Quarterly team lunches & regular socials
• Birthday vouchers 
• Daily office snacks & drinks
• Pension scheme
• Performance-based rewards
  

Diversity and Inclusion

At Windcave, we’re committed to building a diverse and inclusive workplace. If you’re excited about this role but don’t meet every requirement we still encourage you to apply.

Recruitment Process

• Initial phone conversation
• In-person interview at our Southwark/Waterloo office OR  virtual panel interview 
• (Role dependent) short assessment