Project Manager

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Operational Project Manager do? At Fiserv you will plan, lead and deliver operational initiatives that improve efficiency, reduce risk and strengthen service performance. You will partner with cross-functional teams to manage scope, timelines, dependencies and stakeholder expectations while ensuring operational readiness and sustainable outcomes. You will be a Partner in Possibility, turning operational change into measurable value for our clients and colleagues.

What you will do:

• Lead end-to-end delivery of operational projects, including defining scope, success measures, workplans, milestones and reporting
• Partner with business, technology, risk, compliance and operations teams to align priorities and drive execution
• Manage project governance, including status reporting, RAID (risks, assumptions, issues, dependencies), change control and decision logs
• Build and maintain project schedules; track deliverables and resource capacity to ensure on-time execution
• Identify process gaps and drive operational improvements using data, root-cause analysis and continuous improvement practices
• Support operational readiness activities, including training, communications, cutover planning and post-implementation validation
• Ensure documentation is complete and audit-ready (process maps, SOPs, controls, playbooks and handoffs)
• Facilitate working sessions, stakeholder reviews and executive updates with clear, actionable outcomes; monitor KPI/SLA impacts and implement remediation plans where needed

What you will need to have:

• Demonstrable experience delivering cross-functional operational projects with robust governance and stakeholder management
• Strong proficiency in RAID, change control and project reporting to support audit-ready outcomes
• Proven analytical capability to drive root-cause analysis, data-informed decisions and continuous improvement
• Ability to coordinate operational readiness activities and produce complete, compliant documentation and playbooks
• Excellent communication and facilitation skills for stakeholder engagement, executive updates and decision enablement

What would be great to have:

• PRINCE2, PMP, Agile or equivalent project management certification
• Lean Six Sigma or continuous improvement accreditation
• Prior exposure to regulated financial services or fintech operational environments
• Familiarity with project and portfolio tools such as MS Project, Jira, Smartsheet or Power BI reporting
• Experience monitoring KPI/SLA performance and leading remediation in complex operations

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Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.