Department: Project Services & Change
Team: Project Services & Change
Location: London with hybrid working
Position type: Contractor (umbrella – inside IR35) until 31st December 2026
What the hiring manager says
“This is an opportunity to join our agile, fast-paced and versatile team of project professionals. The role will work closely with our team of Project Managers, Change Managers and PMO team and will support the wider organization with high class project delivery and participate in the continuous growth and improvement of the GSMA.”
Maliha Bhugalee, Programme Manager
About the Team
The Project Services Team in the GSMA provides project and change management capabilities to deliver change initiatives across the mobile industry. Working in close partnership with and subject matter experts within the GSMA and from across the mobile industry, the Project Services team manages a wide range of projects in all areas of the organisation, including Technology, Product Development, Marketing and Events, as well as internal facing projects in IT, Finance and HR.
As part of the project delivery, the Project Services team also provides change expertise to GSMA projects to guide the implementation of change initiatives within the organisation.
Project Services is the delivery engine for projects across the GSMA. As well as delivering projects to agreed cost, quality and timelines, the Project Services team maintains a strong focus on delivering benefits to our colleagues, our members and to the mobile industry.
About the role
As a Project Manager in the Project Services team, you will be assigned to various projects across the organisation and will be responsible for the delivery of assigned GSMA projects and to provide project leadership to the team delivering these projects. We deliver these projects by partnering with internal colleagues, mobile operators and other companies from the respective ecosystem.
You will:
• Define project objectives, outcomes, scope & deliverables with stakeholders
• Develop & own project plan with logical sequences, dependencies, milestones, resource allocation & project budget
• Facilitate supplier selection adhering to GSMA procurement & compliance processes; set clear expectations, and proactively manage suppliers’ delivery to the agreed timeline, budget and quality
• Identify, manage, mitigate & resolve risks and issues proactively, and apply change controls as appropriate
• Manage projects end-to-end with cross-functional matrix project teams
• Facilitate effective collaboration and communications with stakeholders to achieve project progress & outcomes
• Lead project teams to deliver project outputs according to agreed project methodology
• Prepare & deliver regular progress report, relevant information & communication to stakeholders (up to C-suites members)
• Prepare & chair effective project meetings, steering group meetings and workshops as required
• Adopt PMO standards, processes & tools to create consistency in quality and stakeholders’ experiences
About You
• Experience of managing cross-functional and cross-organisational projects
• Experience in managing project budgets and applying the relevant change control tactics as required
• Demonstrate effective stakeholder management and networking skills to build effective internal and external working relationships
• Able to absorb complex information and communicate effectively at all levels to both expert and non-expert audiences
• Possess excellent verbal and written communications skills, demonstrating clear and concise communications and written fluency
• Confidently present to a variety of audiences and conducts excellent presentation and information sharing practices
• Experience of working in an international and cross-cultural environment
• Understanding of and a proven willingness to gain understanding of broader operator compliance and governance topics
• Project Management certification or equivalent experience required
Contract type
Short term ContractorWorker type
Contingent WorkerWhat We OfferWorking at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.
In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.
Being You at the GSMA
We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.
GSMA Values
Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.
Passionately driven
We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
Insightful leaders
We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
Stronger together
We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.
Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.
