Project Manager

At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business.

Our five core values – Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness – are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive.

The Enterprise Change team plays a pivotal role in delivering Starling's strategic objectives. We are seeking two dynamic and experienced Project Managers to lead and manage a portfolio of critical business and technology initiatives. These roles present a unique opportunity to make a significant impact on our growth and to help us continue to redefine banking.

You will be accountable for the comprehensive delivery of complex projects, ensuring they are completed on schedule, within budget, and to the highest quality standards, while upholding Starling's values and customer-centric approach.

Location: London / Cardiff / Southampton (with travel to offices as required)

Reporting to: Director of Enterprise Change

Closing Date: Monday 23rd June, 12pm

As a Project Manager in the Enterprise Change team, your responsibilities will include:

• End-to-End Project Delivery: Managing the entire project lifecycle from initiation and planning through to execution, monitoring, control, and closure. This includes defining project scope, objectives, deliverables, and success criteria in collaboration with senior management and stakeholders.
• Stakeholder Management: Building and maintaining strong working relationships with a diverse range of stakeholders across all levels of the organisation, including executive leadership, product owners, engineering teams, operations, legal, compliance, and third-party vendors. Effective communication and influencing skills are paramount.
• Planning and Execution: Developing detailed project plans, including timelines, resource allocation, and dependencies. You will proactively track progress against key milestones, identify and manage risks and issues, and ensure the timely resolution of these matters.
• Risk and Compliance Management: Continuously monitoring project risks, implementing effective mitigation strategies, and ensuring that all project activities comply with regulatory requirements, internal policies, and Starling's risk appetite. This is especially important in a regulated financial services environment.
• Financial Management: Monitoring and controlling project budgets, tracking expenses, identifying cost-saving opportunities, and ensuring projects deliver measurable business benefits.
• Team Leadership & Collaboration: Leading and motivating cross-functional project teams, fostering a collaborative environment, and ensuring effective coordination across interdependent workstreams are key responsibilities. You may also be involved in coaching and supporting junior team members.
• Reporting and Governance: Preparing and delivering timely and informative project reports, including status updates for steering committees and portfolio leads, while ensuring that all project documentation is comprehensive and well-maintained.
• Change Management: Managing the impact of changes in projects on the organisation and its customers, while ensuring seamless transitions and the adoption of new processes or technologies.

Successful candidates will have the chance to lead significant projects in one or more of the following key business solution areas, depending on their specific skills and experience:

1. Accounting and Bookkeeping Solutions.
2. Expense Management Solutions.
3. Point of Sale (POS) Solutions.
4. NOV/Terms & Conditions (T&Cs) Refresh.

We value aptitude and attitude as much as specific qualifications. We're seeking individuals who are passionate about developing innovative banking solutions and thrive in a fast-paced, dynamic environment.

• Proven experience as a Project Manager (typically 5+ years) successfully delivering complex business and/or technology projects, preferably within the financial services or fintech sectors.
• Exceptional stakeholder management and communication skills, with the ability to engage, influence, and collaborate effectively with individuals at all levels, both internally and externally.
• Strong proficiency in project management methodologies (e.g., Agile, Scrum, Kanban, Waterfall, Hybrid approaches) and the ability to adapt your approach to the needs of the project.

• Demonstrable experience in risk identification, assessment, and mitigation within a project context.
• Solid understanding of financial principles, project budgeting, and cost control.
• Excellent leadership qualities with the ability to motivate, manage, and guide project teams to achieve desired outcomes.
• A proactive, problem-solving mindset with the ability to identify and resolve issues efficiently, knowing when to escalate.
• Ability to work under pressure, manage competing demands, and meet tight deadlines.
• Digitally literate and passionate about leveraging technology to improve processes and customer experiences.

While not mandatory for all candidates, experience in one or more of the following areas will be a significant advantage for aligning with our key project streams:

• SME Segment Understanding and Experience.
• Accounting & Finance Systems.
• Expense Management.
• Point of Sale (POS) & Payments.
• Regulatory & Compliance Projects.

Relevant industry qualifications (e.g., PRINCE2, PMP, Agile certifications) are welcome but not essential.

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About us:

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.