At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency.
By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as Gas Buddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.
Role Overview
Our Consultants are part of our direct link to our customers. They partner with our customers to manage the implementation of PDI systems and solutions in their businesses. Our professional services team is responsible for helping each customer realize the ROI on our products through streamlined, best-practice business processes. Our product suite offers a vast array of capabilities, and the professional services team is there to help the customers put those capabilities into action.
Responsibilities
- Use disciplined project management methodology and tools with and a high level of discretion to implement and configure increasingly larger and more complex PDI enterprise products to solve customer business needs
- Scoping and estimation of effort required for small and medium implement projects
- Provide excellent high-touch customer service, building strong relationships and ensuring that each customer is a reference
- Maintain a high level of customer satisfaction (based upon survey scores)
- Troubleshoot implementation issues
- Configure, test and refine multiple interacting system modules
- Liaise with customer and third-party IT teams regarding connectivity (e.g. file or API-based transfer of data)
- Understand overall technical aspects of PDI’s software, including application architecture and infrastructure
- Increase knowledge and experience to become a subject matter expert in PDI products and services; and their application in a business environment
- Prepare and provide project status and risk assessments to their manager with appropriate levels of detail to ensure that implementations stay on schedule
- Provide basic training and mentoring to new team members and customers.
Qualifications
- Project management experience exhibited by working independently on projects
- Basic proficiency in Microsoft Office Suite, Visio, CRM tools, and advanced Excel skills required
- Good knowledge of SQL
- Highly motivated self-starter with a desire to solve problems and help others
- Requires strong written and verbal communication skills
- Ability to independently work as a contributing member in a high-paced and focused team
- Ability to multi-task and prioritize tasks with competing deadlines
- Strong problem-solving and analytical skills with the ability to work under pressure
- Ability to socialize ideas and influence decisions without direct authority
- Collaborative in nature with a strong desire to dig in and learn independently and as well as through asking questions
- Self-sufficient in at least five types of billable projects
- Please note you will be required to travel up to 25% of the time
- There is a currently a hybrid working arrangement where you are expected to be in the office 3 days every week (Tuesdays/ Wednesdays/ Thursdays).
PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.
