Project Manager (Software Implementation)

We are looking for a Project Manager to join our Clarivate team. This is an amazing opportunity to work in the Library Software Group of Clarivate which is responsible for product implementation for ExLibris (Part of Clarivate) and Innovative (Part of Clarivate) - a leading global provider of cloud-based SaaS solutions that enable institutions and their individual users to create, manage, and share knowledge.

The work in Professional Services offers the opportunity for international experiences in an interesting and exciting position in the IT industry for the Higher Education and Public Library market, with wide ranging responsibilities and challenging tasks in a multi-cultural and multi-lingual environment.

The Project Manager will join the team responsible for helping customers in EMEA to implement Ex Libris and Innovative products in the Higher Education and Public Library markets respectively and provide additional professional services.

About You – experience, education, skills, and accomplishments.

• Bachelor’s degree in Library Information Science, Computer/Data Science or related fields or equivalent experience in the software or library field.

• At least 5 years of experience with library software solutions. A background in academic libraries, higher education, or public libraries.

• Fluency in English Italian and/or Spanish is required.

• At least 1 years’ experience in project management in international software implementation projects, using methods such as PMI, Prince

It would be great if you also had…

• Fluency in other European languages.

• Experience in consulting services and training.

• Experience working with Public Libraries

• Experience in Higher Education and Academic markets.

• Knowledge of web-based information systems and technical implementation task

• PMP or Prince II certification

What will you be doing in this role?

• Lead software implementation projects – planning and steering multiple projects and ensuring the delivery in time, scope, quality and budget.

• Coordinate all implementation tasks and other project work with the customer and within our company, including extensive cooperation with other teams, e.g. Cloud Services, Data Migration Team, Support, Sales and Product Management

• Fully manage customer communication, relationship and expectations throughout project life cycle.

• Use defined procedures and systems to perform and document implementation tasks; apply standard Professional Services methods and practices.

• Review and contribute to implementation tools and documents used internally and by customers; stay up to date on industry standards for Project Management and contribute to the development and improvement of Ex Libris and Innovative standard practices.

• Provide implementation consultancy to customers for a selection of products; Interpret and understand customer requirements and workflows and translate into Ex Libris and Innovative solutions.

• Analyse and troubleshoot customer issues and requests, provide first line support to customers during implementation cycle.

• Occasional support in Pre-Sales activities

About Ex Libris - part of Clarivate

ExLibris develops creative solutions that increase library productivity, in close collaboration with its customers and the broader community, maximizing the impact of research activities, enhancing teaching, and learning. Ex Libris serves over 7,500 customers around the globe, in 90 countries and in more than 20 languages.

For more information on ExLibris solutions, see: http://www.exlibrisgroup.com

Ex Libris forms together with Innovative, Part of Clarivate, the Library Software Group within Clarivate.

About the team

• You’ll be reporting to the Senior Manager - Project Management based in UK

• We are a team of 9 colleagues based in Europe.

• Part of EMEA Professional Services Department within Clarivate/Ex Libris, consisting of 42 high performing professionals including project managers, implementation specialists and technical consultants. With this, you will also be part of our Global Professional Department of around 200 colleagues.

• Active volunteering community, with 40 annual paid hours of volunteering time

• A modern culture environment combined with all the financial and stability advantages of working for a large business.

Hours of Work:

This is a full-time permanent position based in a Clarivate location within the EMEA region (London, Cambridge, Antwerp, Munich, Barcelona or Jerusalem) and will require hybrid working (2-3 days per week in office, rest of week remote).

This position requires weekday (Monday - Friday) attendance with some scheduling flexibility available to adjust to various global time zones as needed. The teams you will work with are primarily located in EMEA.

This position may require between 5-10% travel.

#LI-Hybrid, #LI-Onsite

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.