At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.
Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.
It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.
Job DescriptionThe Implementation / Engagement Consultant is a post-sale role responsible for supporting customers throughout their onboarding journey, managing implementation projects, and ensuring successful adoption of Quadient Digital Services. The role will be primarily focused on Quadient AR but will also have the flexibility to support CXMPSO projects where required. It combines customer management, project delivery, and technical enablement to help customers maximise value from the solution. Success in this role requires strong interpersonal skills, a process-oriented mindset, and the ability to guide clients in applying best practices to enhance time to value and accelerate go-live.
Your role in our future
- Manage the handover from presales/account representatives to project delivery.
- Gather customer requirements and brief internal technical teams accordingly.
- Provide clear onboarding plans to ensure smooth implementation.
- Implementation & Project Management
- Lead and coordinate end-to-end implementation of Quadient AR/CXM for customers.
- Collaborate with cross-regional project teams (NORAM, CZ) to deliver against timelines and requirements.
- Ensure compliance with internal policies, practices, and procedures throughout the project lifecycle.
- Customer Support & Engagement
- Serve as the primary post-sale contact for customers, providing guidance, answering questions, and resolving issues.
- Monitor customer usage and adoption to ensure effective utilisation.
- Work closely with PreSales, PSO and Customer success teams to ensure customer satisfaction and long-term success.
- Client Education & Training
- Deliver product education, training sessions, and enablement materials to clients.
- Empower customers to independently leverage the platforms for their AR processes.
- Problem Resolution & Escalation
- Proactively identify and resolve customer issues, liaising with Support and R&D teams when necessary.
- Act as a trusted advisor to customers, ensuring challenges are addressed quickly and effectively.
- Customer Retention & Loyalty
- Develop and execute loyalty and retention campaigns to strengthen customer relationships.
- Analyse customer data to identify opportunities for improved adoption and engagement.
Your profile
- Technical and/or Business Project Management experience within a similar industry
- Technical onboarding
- Knowledge of Accounts Receivable
- Excellent communication, negotiation, and interpersonal skills.
- Analytical mindset
- Self-motivated with a proactive approach
Rewards & Benefits
- Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
- Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
- Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
- Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
- Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.
Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.
We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]
Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.
People. Connected.
