Project & Implementation Manager

The NHS workforce is broken. We're fixing it. Clinician burnout is at an all-time high. The UK's temporary staffing bill has hit £8 billion. Industrial action among healthcare workers is at a historic scale. The way healthcare organisations manage and schedule their workforce is fundamentally failing - failing clinicians, failing organisations, and failing patients.

We built Lantum because something has to change. Our Connected Scheduling™ platform uses AI to cut through the complexity of healthcare workforce planning - giving clinicians more control over how and when they work, and giving organisations the tools to staff smarter and plan with confidence. Over 50% of UK GP practices and 30% of UK Trusts already rely on us. We've saved the NHS millions and helped thousands of clinicians reclaim their work-lives. But we're just getting started.

We're rebuilding how an entire industry operates - and we're looking for people who want to be part of that. We're a team of 10+ nationalities, 53% female, and 100% bought into the mission.

About the role

We're hiring a Project & Implementation Manager to own the end-to-end rollout of Lantum across NHS Trusts - with adoption as your north star metric. This isn't a role where success means go-live. It means Lantum is genuinely embedded into the day-to-day lives of the clinical and operational teams using it.

You'll manage implementations from mobilisation through to go-live and beyond - mapping stakeholders, establishing steering committees, building Trust champions, delivering training and producing the communications and playbooks that keep everyone aligned. You'll operate confidently from rota coordinators all the way to C-suite, and work in close partnership with a dedicated clinician to ensure every implementation lands with credibility among medical staff.

You'll track and report on adoption across every Trust, proactively removing barriers and feeding insights back to product and delivery teams to sharpen how we land and expand.

The ideal candidate has hands-on experience delivering large-scale hospital technology implementations and knows what it takes to get a system truly adopted.

Responsibilities

• Own adoption as the primary success metric for every Trust implementation - tracking it, reporting on it and doing whatever it takes to drive it
• Lead the end-to-end implementation of Lantum across new and expanding Trust relationships, from initial mobilisation through to full go-live and beyond
• Ensure every stakeholder - clinical and operational - understands what to expect, what is required of them and what success looks like at every stage of the journey
• Deliver system training for all user groups, including new trainees joining mid-rotation, and develop onboarding materials and playbooks that scale
• Map key stakeholders across each Trust, establish and chair steering committees, and identify and develop internal Trust champions who sustain adoption beyond go-live
• Act as the primary face of Lantum within the Trust throughout the implementation lifecycle, leading meetings, webinars and presentations with clinical and operational audiences
• Work in close partnership with a dedicated clinicians to ensure the implementation is clinically credible and resonates with medical staff
• Identify and proactively remove barriers to adoption, escalating where needed and feeding insights back to product and delivery teams
• Produce clear, timely communications to keep all stakeholders informed and engaged throughout

About you - We’ll be looking for

• Proven experience leading large-scale software implementations within NHS hospital environments - experience with systems such as EPIC, or similar enterprise clinical or workforce platforms is essential
• A deep understanding of how NHS Trusts operate, including the clinical, operational and political dynamics that influence technology adoption
• A track record of driving genuine sustained user adoption across large and complex organisations
• Exceptional stakeholder management skills, with the ability to build credibility and trust at every level from clinical staff through to Trust board
• Experience establishing and running governance structures such as steering committees and champion networks
• A confident, engaging communicator who is comfortable leading presentations, webinars and training sessions with diverse audiences
• Highly organised with the ability to manage multiple concurrent Trust implementations without losing grip on the detail
• A proactive, solutions-focused mindset - you spot problems early, find ways around them and keep things moving
• Genuine passion for improving NHS workforce management and the lives of clinicians

Interview process

• Talent Screen: We’ll book you in for a quick introductory chat, and to answer any initial questions you might have.
• Meet your manager: We’ll book you in for a first interview with your potential future manager, so you can learn more about the role and we get a deeper understanding of your experience.
• Challenge Interview: This is the “practical” interview stage in the process. We will provide you with a scenario or problem to solve, which enables you to bring your skills to life. This will take place with a group of stakeholders. 
• Values Interview: You’ll meet more members of the team to talk about the Lantum Values. This will be an opportunity for them to ask competency questions and also the chance for you to ask questions about life at Lantum.

• Home office set up - £200 stipend towards home office equipment to support remote working.
• Health Cash Plan:
• Cash refunds for physio, dental, and other health related costs.
• An Employee Pricing Program that grants you access to special, non-public discounts to gyms and top retail brands.
• Plus access to a 24/7 counselling and support helpline.
• Pension - Lantum matches 4% of your salary into your pension pot.
• Holiday - 25 days holiday + 1 additional day of birthday leave.
• Wellbeing Support - Access to Spill, a mental health support app and 1 day wellbeing leave.
• £500 Learning and development budget each year to drive your own development.
• Cycle to Work Scheme.
• Charity Day - the opportunity to make a positive impact in our community.

Our work environment

• Hybrid Working: Spend three core days a week in our collaborative WeWork office
• Vibrant Workspace: A dynamic, fun WeWork office space with amenities to support your productivity and well-being

Our values

We want every employee to live the core values of the business:

• More than me: Our goals are too big to achieve on our own, it takes diverse skills and various people to achieve greatness.
• Care a lot: Doing the right thing isn’t optional. We care a lot about our users, the NHS and each other. We hold each other to the highest standards and earn our reputation every day.
• See it thru: We’re constantly looking for excellence. We take pride in planning and execution of all types of work, and we’re not deterred by bumps in the road or adversity. When we see obstacles, we relish the challenge and keep going.
• Think around corners: We always stay ahead of the curve. All of us share a responsibility to challenge the status quo, think outside of the box, turn problems on their head and turn weaknesses into strengths.
• Bounce back & learn: Being brave, taking risks and trying new things. It’s better to take risks and learn from them and being open to changing from what you learned is what makes us successful.

Please note

We can only accept applications from those eligible to live and work in the UK. We are unable to sponsor visas for this position.

Diversity promise

We believe that a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic whole selves to work. Be you.​ All you need is a passion and a desire to be part of our mission.​