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JOB DESCRIPTION
QUALIFICATIONS
- As assigned, serve as point of client contact for response to requests for assistance and manage or redirect as necessary.
- Utilize qualified resources, systems and financial tools to Plan, Staff, Implement, Control and Evaluate each assigned project.
- Interface with internal Emergo offices nationally and worldwide, and with other departments with regards to project intake, time tracking, invoicing, delivery and follow up.
- Assist as liaison for Emergo consultants and critical suppliers, coordination of schedules, project calendar and availability tracking, assist with booking resources and timesheet management as assigned.
- Maintenance of secure and accurate client documentation.
- Assist with maintenance of project-related procedures and communication of same to employees and contractors to ensure consistent practices.
- Administrative project management assistance for international offices.
- Serve as secondary support to help answer incoming calls from clients, prospects, vendors, salespeople and Emergo consultants in a professional manner.
- Additional responsibilities may apply specific to the market(s) being supported, such as limited consulting, research, technical input into business development activities, etc
QUALIFICATIONS
- Bachelor's Degree (or equivalent based on evaluation of credentials, training and/or experience).
- Demonstrated ability to facilitate customer meetings, negotiate and influence outcomes.
- Ability to identify and manage priorities as demonstrated by the ability to establish, track and meet schedules for multiple projects while maintaining high quality and exceptional customer service.
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