Markets Operations Automation & AI Programme Manager

The Markets Operations Automation and AI Transformation Programme is a multi-year transformation programme aimed at fundamentally redesigning how Markets Operations serves customers, manages operational resilience, and automates controls at scale.

The programme is made up of multiple workstreams spanning AI-enabled customer service, controls automation, incident prevention, and business process automation across LSEG Markets: FX, DSM, PTS, RRS, LCH Ltd, and LCH SA.

The role requires an experienced Senior Manager level Programme Manager who is comfortable operating in ambiguity, aligning senior stakeholders across Operations, Engineering, Risk and Product, and translating strategic intent into executable plans with clear outcomes, controls and benefits.

• Own end-to-end delivery of defined work-streams within the Markets Operations Automation & AI Transformation Programme, from mobilisation through to scaled rollout and benefits realisation.
• Work includes:
  • Customer query AI delivery
  • Controls automation
  • Business process automation
  • Redesign of customer reporting through modern alternative technologies
• Maintain integrated delivery plans covering AI, automation, operating-model change and controls, ensuring dependencies across work-streams are actively managed.
• Track progress against milestones, risks, issues, and benefits, escalating decisively where delivery, resilience or regulatory outcomes are at risk.
• Manage cost effectively.

• Drive operational excellence across program delivery, including scope, schedule, budget and quality management
• Determine critical path for successful project delivery and actively manage dependencies to drive projects.
• Develop OKRs and provide reporting updates on progress against projects to internal forums up to and including executive committee, boards and externally such as regulators.
• Oversee PMO activities, ensuring robust governance, budgeting, forecasting, tracking cost, timely delivery and benefits of transformation projects.
• Prepare and present materials for senior governance forums, including Markets COO / MLT updates, Investment reviews, and Steering Committees

Value, Prioritization & Execution

• Identify and prioritize initiatives based on business value, risk reduction, scalability and strategic fit 
• Own investment cases, sequencing decisions and budget accountability
• Make and stand behind difficult trade offs when capacity, funding or timing constraints arise

Measurement & Outcomes

• Define and track transformation success across multiple dimensions
• Operational efficiency and cost
• Risk reduction and control effectiveness
• Time to market and scalability
• Enablement of growth and innovation
• Provide clear, outcome-focused reporting to senior collaborators

Skills & Experience:

• Proven track record in large-scale transformation within financial markets operations or clearing services, driving strategic target operating model change end to end.
• Strong understanding of FMI operations or global markets and banking operations.
• Experienced with change risk management techniques and change management frameworks.
• Expertise in process automation technologies, process redesign and manual process elimination.
• Excellent stakeholder management, governance and communication skills.
• Analytical mindset with ability to deep dive on detail.
• Financial management skillsets in a transformation including capex and opex
• Desired professional qualifications such as: Prince II, PMP, Agile, Lean Six Sigma

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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