Programme Manager - Marketing & Digital Technology

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. 

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

The Role: 

M&G Life serves over 5 million customers and manages more than £300 billion across a diverse range of products and wrappers, with an ambitious growth agenda for 2025 and beyond. Our Marketing & Digital Technology Change Transformation Programme is at the heart of this transformation—driving digital engagement, modernising customer journeys, and enabling data-led marketing strategies.

As Programme Manager, you will provide hands-on leadership for complex digital and marketing initiatives, ensuring seamless delivery of projects that enhance customer experience and strengthen our digital capabilities. You will lead a team of Project Managers, setting the standard for delivery excellence, fostering a culture of accountability, and championing the use of modern delivery tools. Acting as a trusted partner to senior stakeholders, you will translate strategic direction into tangible outcomes, with full ownership of delivery artefacts, governance, and reporting.

This is an exciting opportunity to shape the future of how millions of customers engage with M&G Life. You’ll be at the forefront of innovation, delivering programmes that transform digital experiences, elevate brand perception, and drive meaningful customer connections across the M&G business.

Key Responsibilities:

• End-to-End Delivery Leadership – Proven ability to lead complex business transformation programmes from initiation to benefits realisation, ensuring alignment with portfolio objectives and governance standards
• Stakeholder Management & Communication - Experience engaging senior stakeholders (up to Executive/Board level), building trust, and presenting updates in governance forums such as Steering Group.
• Marketing & Digital Technology Knowledge - Familiarity with digital channel optimisation, marketing data platforms, and customer engagement strategies. e.g., delivering rebrand projects, driving D2C campaigns through social channels, using analytics to optimise performance, enhancing digital presence with mobile-first design etc.
• Programme Governance & Risk Management - Strong understanding of governance frameworks, RAID management, and risk mitigation strategies across multi-disciplinary teams and third-party dependencies.
• Agile & Change Delivery Expertise - Track record of working in fast-paced, agile environments, applying best practice methodologies (Agile, Waterfall, hybrid) and continuous improvement principles
• People Leadership & Development- Line manage and develop Project Managers, providing day-to-day direction, coaching, and (where appropriate) formal performance management.
• Delivery Leadership & Excellence - Set the standard for delivery excellence, acting as a hands-on leader who resolves issues, removes blockers, and drives progress.
• Culture & Ownership - Foster a culture of accountability, challenge, and improvement within the delivery team. Support benefits tracking and realisation in partnership with PMO and portfolio leadership.
• Tooling & Data Driven Decisions - Champion the use of delivery tools (Jira highly desirable) and promote data-driven decision-making.

Key Skills and Experience:

• Programme Delivery Expertise - Proven experience as a Programme Manager / Senior Project Manager (essential), with a track record of delivering complex projects or programmes.
• Team Leadership & Development - Experience leading and developing teams, with the ability to provide both day-to-day direction and formal line management (where required).
• Delivery Methodologies - Hands-on expertise in delivery methodologies (Agile, Waterfall, hybrid) and ability to coach others in best practice.
• Stakeholder Engagement - Strong stakeholder management skills, with confidence engaging both senior leaders, delivery teams and external third parties.
• Execution & Delivery Focus - Relentless focus on delivery, execution, and “getting the job done.”
• Governance & Reporting - Experience preparing and owning delivery artefacts and reporting for governance forums.
• Broad Delivery Experience - Strong delivery expertise across a range of project types;
• Third-Party Delivery Management – Proven ability to manage and collaborate with external partners and vendors to ensure successful delivery outcomes.
• Tools & Technology - Proficiency with delivery tools (Jira experience highly desirable).
• Industry Knowledge - Financial Services change experience is particularly desirable, especially Life & Pensions and/or Marketing & Digital change, but not essential.

Qualifications

• Degree-level education or equivalent experience.
• Project management certification (e.g. PRINCE2, Agile, PMP) desirable.

Key Behaviours

• Relentless Delivery Focus - Demonstrates a “can do” attitude, proactively removes blockers, and drives progress under tight timelines.
• Collaborative Leadership - Builds and motivates multi-disciplinary teams, fostering a culture of accountability and shared success. Remains resilient under pressure.
• Constructive Challenge & Team Support - Constructively challenges and supports the team to achieve exacting standards.
• Adaptability & Resilience - Navigates organisational politics and external impacts while maintaining clarity on objectives and outcomes.
• Customer-Centric Mindset - Aligns programme outcomes with customer engagement and digital experience goals, reflecting Life portfolio priorities.
• Continuous Learning & Improvement - Seeks feedback, embraces recent technologies (e.g., AI tools for change delivery), and drives innovation in delivery

Work Level: Manager / Expert

Recruiter: Matt Campbell

Close Date: 5th Jan 2026

What we offer:

At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:

• As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions. We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.

• Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments.  

• Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.

• Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.

To explore more about life at M&G and our full benefits offering, visit Life at M&G

We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. 

If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: [email protected]