Own end-to-end client onboarding and migration programmes for a global payments technology platform. Manage plans, budgets, risks, issues, dependencies, governance, quality, and change through go-live and service transition. Lead matrixed project managers and workstream leads across development, testing, security, training, operations, and business solutions. Manage senior client stakeholders and coordinate with the PMO to ensure delivery follows established methodologies and governance standards.
Programme Manager - Client Onboarding & Migration (Day rate contract/ Inside IR35)
Location: Basildon, Essex — on-site 5 days per week
Contract type: Day-rate contract, Inside IR35
Right to work: Valid UK right to work required
The role
A global payments and financial technology organisation is bringing new
clients onto its platform and needs an experienced programme manager to own
those onboarding and migration programmes end to end. You'll be the single
point of accountability for delivery — running the plan, the team and the client
relationship — from initiation through go-live and into service transition.
What you'll do
- Own
end-to-end delivery of large client onboarding and implementation
programmes, covering both greenfield builds and migration of existing
customer portfolios onto the platform
- Manage
senior client stakeholders directly — setting and holding expectations on
scope, plan, deliverables and timelines
- Lead
a matrix team of project managers and workstream leads across development,
testing, security, training, operations and business solutions
- Establish
and run programme governance; manage risks, issues, dependencies and
change; control cost, time and quality
- Work
closely with the PMO to keep delivery aligned to methodology and
governance standards
Requirements
What you'll need (essential)
- A
track record running large, complex, client-facing technology programmes
- Strong
senior stakeholder management — comfortable owning the client relationship
at programme level
- Experience
leading multi-workstream / matrix delivery
- Able
and willing to be on-site in Basildon five days a week
- UK
right to work
Nice to have (not essential)
- Background
in payments, merchant acquiring, card processing or fintech platform
delivery
- Specific
experience with client onboarding or platform migration programmes
- A
recognised delivery qualification (e.g. MSP, PRINCE2, PMP)
Note: this is a strong generalist programme management role
first — domain payments experience is a bonus, not a gate.
Similar Jobs
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
The Customer Success Manager at SailPoint ensures client satisfaction and loyalty, manages business relationships, and provides coaching on SailPoint solutions. This role includes monitoring account performance, facilitating renewals, and expanding product use.
Top Skills:
GainsightSalesforceServicenowTableau
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Lead SME-focused fintech issuer sales across UK&I, partnering with account, product and services teams to identify, qualify and close SME issuing, embedded finance and spend-management deals. Build value propositions, manage pipeline in SFDC, develop business cases, provide market intelligence, and drive cross-functional execution to grow Mastercard revenue in the SME segment.
Top Skills:
SalesforceSFDC
Fintech • Financial Services
Originates, structures, and sells complex open-account financing solutions, including supplier finance, key account purchase, and accounts receivable securitization. Partners with Commercial Banking relationship managers and client teams, advises on transactions, leads cross-functional deal execution, submits opportunities for approval, and grows product penetration. Serves as a senior product advisor to leadership, supports strategic initiatives, engages CFOs and treasurers, and mentors less experienced colleagues.
Top Skills:
A/R SecuritizationAsset-Based Lending (Abl)FactoringKey Account PurchaseSupplier Finance
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
