Own end-to-end client onboarding and migration programmes for a global payments technology platform. Manage plans, budgets, risks, issues, dependencies, governance, quality, and change through go-live and service transition. Lead matrixed project managers and workstream leads across development, testing, security, training, operations, and business solutions. Manage senior client stakeholders and coordinate with the PMO to ensure delivery follows established methodologies and governance standards.
Programme Manager - Client Onboarding & Migration (Day rate contract/ Inside IR35)
Location: Basildon, Essex — on-site 5 days per week
Contract type: Day-rate contract, Inside IR35
Right to work: Valid UK right to work required
The role
A global payments and financial technology organisation is bringing new
clients onto its platform and needs an experienced programme manager to own
those onboarding and migration programmes end to end. You'll be the single
point of accountability for delivery — running the plan, the team and the client
relationship — from initiation through go-live and into service transition.
What you'll do
- Own
end-to-end delivery of large client onboarding and implementation
programmes, covering both greenfield builds and migration of existing
customer portfolios onto the platform
- Manage
senior client stakeholders directly — setting and holding expectations on
scope, plan, deliverables and timelines
- Lead
a matrix team of project managers and workstream leads across development,
testing, security, training, operations and business solutions
- Establish
and run programme governance; manage risks, issues, dependencies and
change; control cost, time and quality
- Work
closely with the PMO to keep delivery aligned to methodology and
governance standards
Requirements
What you'll need (essential)
- A
track record running large, complex, client-facing technology programmes
- Strong
senior stakeholder management — comfortable owning the client relationship
at programme level
- Experience
leading multi-workstream / matrix delivery
- Able
and willing to be on-site in Basildon five days a week
- UK
right to work
Nice to have (not essential)
- Background
in payments, merchant acquiring, card processing or fintech platform
delivery
- Specific
experience with client onboarding or platform migration programmes
- A
recognised delivery qualification (e.g. MSP, PRINCE2, PMP)
Note: this is a strong generalist programme management role
first — domain payments experience is a bonus, not a gate.
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