Programmatic Account Manager

We’re MiQ, a programmatic media partner for marketers and agencies. We’re experts in data science, analytics and programmatic trading, and we’re always ready to react and solve challenges quickly, to make sure our clients are always spending their media investments on the right things in the right places.

Our business keeps growing and we keep getting better because we keep hiring smart new people. People who can challenge conventions and shake things up. People who want to connect with people all over the world to make great things happen. People who are as excited by the opportunities of programmatic marketing as us.

As a member of the Account Management team you will be in the unique position to work closely with individuals from other departments including Client Partners, Trading, Analysis, Marketing and Product, not only within the UK but across our global business. You will be responsible for retaining and growing our key accounts via strategic partnerships underpinned by successful campaigns and best in class service. You will also act as a mentor to Senior Account Executives (where appropriate) to ensure the department is always developing and fostering the next generation of Account Managers.

JOB RESPONSIBILITIES

Client Management: 

• Executing/delivering client strategy
• Confidently pivot focus and priorities based on new information whilst steering towards end goal
• Flex to the needs of each client without compromising MiQ in the process
• Build robust relationships with client stakeholders at all levels
• Flex communication style for each client 
• Actively listen to stakeholders and clients to understand their needs and identify opportunities and solutions that cater to those needs

Campaign operations:

• Protect and grow MiQ’s key accounts 
• Ensure all relevant assets and materials necessary for campaign setup are gathered
• Drive up-weights and new opportunities across your team & portfolio
• Ensure re-bookings and forecasting accuracy, where applicable and relevant. 
• Ensure SLAs are met and campaign operations are seamless 
• Maintain regular communication with all accounts across patch including scheduling and hosting face-to-face meetings, entertainment & business reviews

Strategic Thinking and Technical Capability:

• Consistently maintain Account strategy books across all key accounts
• Ready to learn any new platforms or technology a new client will be using 
• Proactively connect multiple data points to drive solutions for clients 
• Identify relevant insights; recognise patterns and points of differentiation

Influencing  

• Acts as a ”trusted advisor” to stakeholders, clients and team; sought out as a sounding board. 
• Works hand in hand with Trading lead and Client Partners to ensure a seamless working  relationship amongst the three teams 
• Honestly and proactively challenges internal/external stakeholders’ ideas respectfully
• Maintains deep knowledge of what the challenges are for each business area
• Continually works to expand network by building relationships internally and across the industry

Innovation:

• Able to assess problems in new ways, and consistently suggests novel approaches for all types of challenges; at the same time can drive a culture of innovation amongst team.
• Proactively seeks to pilot, validate, and improve new ideas or methods.
• Willing to take calculated risks or push MiQ solutions that the client isn’t aware of.
• Is motivated by learning opportunities; asks questions, provides feedback, and pushes themselves.
• Shares new ways of working with client partners and trading to drive performance and best practice.
• Create new ideas or solutions for clients ensuring we retain and improve client engagement.

REQUIRED EXPERIENCE

• Minimum 2-3 years working for an advertising/media agency/media owner (or similar) 
• Working in a team environment
• Client facing experience in programmatic advertising (Client Services/ Sales Support/ Ad-Ops background)
• Demonstrable experience of retaining and growing key accounts

REQUIRED SKILLS 

• High level of organisation,attention to detail, technical capability and conscientiousness
• A proactive and solution orientated ‘can do' attitude to provide energy, drive and enthusiasm.
• Excellent communication skills, ability to brief and engage a variety of different teams & specialists.
• Proactive, solution-led and strategic commercial approach to clients.
• Seamless alignment with MiQ's core values/culture, showcasing and leading from the front.

WHAT WE VALUE IN OUR PEOPLE

We love different personalities at MiQ and strive to build teams constructed with diverse backgrounds and inclusive points of view. That said, we firmly believe that our values bring us together and we look for people who align with our values below.

Passion – We love and live what we do

Determination - We always find a way to figure it out

Unity – We hold each other accountable. We win and lose as a team

Agility – We anticipate the unexpected, embrace and adapt to change

Courage – We dare to think unconventionally

At MiQ, we don’t just accept the differences of our people, it is what builds us as a community. MiQ is very proud to be an equal opportunity workplace.